Card Services Specialist

Stock Yards Bank & Trust • Louisville, KY

18h • Onsite

About The Position

Provide clerical processing and customer service support for cards.

Requirements

• High School diploma or GED
• 1 year of banking experience preferred
• Ability to communicate complicated ideas simply - in writing or verbally
• Proficient problem-solving skills
• Maintains appropriate risk exposure for Bank
• Working knowledge of Excel, Outlook, and Word
• Self-motivated, dependable, detail-oriented, and eagerness to learn
• Operational knowledge of cards and software associated with production and maintenance of them

Responsibilities

• Answer incoming phone calls from internal and external clients
• Monitor email inboxes, respond to requests via Outlook and phone
• Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
• Maintain and monitor card stock
• Process credit card payments
• Balance and reconcile General Ledger accounts
• Audit fraud disputes and track Bank losses
• Research and analyze card functionality for clients – address concerns and articulate issues/solutions
• Maintain procedural updates related to Cards (as needed)
• Special projects as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED