Card Services - Operations Manager

Piermont Bank • New York, NY

8h • $100,000 - $135,000

About The Position

The Card Services - Operations Manager plays a critical role in supporting and scaling Piermont Bank’s card‑issuing and embedded payments business. This position sits at the intersection of payment networks, third‑party processors, fintech partners, and internal bank teams, ensuring that card programs operate smoothly, compliantly, and at scale. In this role, you will be responsible for the operational backbone of card issuance, including BIN/ICA sponsorship management, payment network coordination, processor oversight, and ongoing program support.

Requirements

• 3-5 years of card issuing payment network operations experience.
• Knowledge of BIN/ICA sponsorship processes, including management of payment network credentials and quarterly reporting processes, is required.
• Bachelor’s degree or equivalent.
• Prior experience working for a card-issuing sponsor bank is required.
• Must be detail-oriented and able to work with cross-functional teams.
• strong communication skills and will interact with payment network and fintech customers daily.

Nice To Haves

• Experience working with third-party card issuing payment processors is a plus.

Responsibilities

• Oversee end‑to‑end card issuing operations, including network onboarding, credential management, and ongoing operational support.
• Manage BIN/ICA sponsorship processes, including payment network credentials, certifications, and quarterly reporting requirements.
• Serve as a primary operational point of contact for payment networks, processors, and fintech clients, ensuring timely issue resolution and clear communication.
• Coordinate with third‑party card issuing processors to support card lifecycle activities such as issuance, transaction processing, disputes, chargebacks, and reconciliations.
• Monitor operational performance, identify process improvement opportunities, and support scalability as programs grow.
• Partner cross‑functionally with Compliance, Risk, Technology, Product, and Client Care teams to support card programs and regulatory obligations.
• Support audits, examinations, and internal reviews related to card operations and network requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level