Card Services Manager

Community First Credit Union • Neenah, WI

7h

About The Position

At Community First Credit Union, we’re on a mission to deliver seamless, exceptional member-service experiences. As Card Services Manager, you’ll lead a team that is passionate about payment solutions that put people first. Play an integral role in managing all aspects of our credit card, debit card, ATM, and gift card programs as we continue to grow. If you’re driven by service, have been known to describe yourself as “member-obsessed”, and have deep functional experience in cards programs, come make a difference with us! As Card Services Manager with CFCU, you will: Lead with purpose. Mentor and continuously develop your team, fostering a culture of accountability, continuous improvement, and excellence in member service. Foster collaboration. Oversee all card services functions and work cross-functionally to enhance processes and experiences. Deliver on our promise. Champion a member-focused and data-focused approach to card services and payment solutions in a rapidly evolving, highly regulated landscape. Move the needle. With an eye on continuous improvement and optimization, ensure service-level expectations are met, identify risks, work closely with vendors and partners, and implement action plans. Give back. Join a growing team that’s as passionate about caring for the community as you are.

Requirements

• Bachelor's degree in Business, Finance, Information Technology, or a related field desired.
• Five+ years of experience in positions of increasing responsibility within Member Service Operations functions: card programs, digital banking, or financial services.
• Three+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with others.
• High level of member service orientation, general business acumen, and emotional intelligence skills.
• Ability to positively interact and collaborate with management, employees, and outside partners.
• Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation, memos and email, facilitate staff meetings, and give presentations.

Responsibilities

• Lead with purpose. Mentor and continuously develop your team, fostering a culture of accountability, continuous improvement, and excellence in member service.
• Foster collaboration. Oversee all card services functions and work cross-functionally to enhance processes and experiences.
• Deliver on our promise. Champion a member-focused and data-focused approach to card services and payment solutions in a rapidly evolving, highly regulated landscape.
• Move the needle. With an eye on continuous improvement and optimization, ensure service-level expectations are met, identify risks, work closely with vendors and partners, and implement action plans.
• Give back. Join a growing team that’s as passionate about caring for the community as you are.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager