We are looking for a Virtual Card Operations Senior Manager to lead Bill’s Payment Delivery team. This dynamic leader will oversee a team ensuring the successful delivery and processing of virtual card payments. They will be accountable for use of best practices, continuous improvement, motivating the team and providing feedback, and ensuring payment delivery operations run efficiently. They will own business KPIs while driving positive outcomes for the business and our customers. They will serve as a Subject Matter Expert, and assist with customer escalations. The ideal candidate has extensive payment operations expertise and experience in operational excellence/process improvement. They use first principles and data to solve problems and refine workflows. They love to challenge the team, surpass expectations, and deliver durable improvements.They thrive on having a north star metric to evaluate their performance and contributions.