Senior Card Fraud Investigator

Western Alliance Bank•Phoenix, AZ

1d•Onsite

About The Position

The Senior Card Fraud Investigator is responsible for mitigating losses to Western Alliance Bank (WA) and its customers by identifying, preventing, and recovering funds targeted by fraudulent activity. This position involves frequent interaction with internal and external business partners, including Human Resources, Law Enforcement, Legal, and other areas. This position requires experience conducting complete investigations and reporting fraud events as appropriate. This position will also assist with investigations concerning internal threats and external threats and developing partnerships with investigators for other financial institutions and law enforcement partners.

Requirements

4+ years of related experience in fraud investigations, financial crime investigation or similar field.
High school diploma required
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Advanced BSA/AML/KYC regulations and best practices, etc.
Knowledge of transaction types across the spectrum of commercial and consumer products (deposit, lending, ACH, ATM, RDC, and correspondent banking).
Advanced knowledge in customer authentication and security protocols desired, as well as experience with fraud operations and fraud strategy.
Experience with payment return guidelines, as well as Reg E claims, Identity Theft, Electronic Payments, Elder Financial Exploitation, FinTech, and Cyber Crime events.
Advanced BSA/AML transaction monitoring and/or case management software.
Ability to complete international investigations, internal investigations and review account activity for unusual activity.
Ability to conduct analytical research, complete comprehensive reports from the research, and demonstrate an aptitude for problem solving.
Ability to work in a collaborative team environment to ensure the meeting of team deadlines.
Intermediate speaking and writing communication skills.
Intermediate proficiency with Microsoft Office.

Nice To Haves

Additional experience with Commercial Banking, Mortgage Fraud or Digital Currency preferred.
Bachelor's degree in related field preferred.
CFE and/or ACAMS certifications preferred.

Responsibilities

Monitor inbound fraud case referrals and initiate cases within the fraud management database tool.
Ability to create clear and concise case reports to document the activity.
Manage cases created to track fraud events, including recoveries, losses, and other correspondence with multiple business lines in the Bank.
Refer cases to the Financial Crimes Compliance AML team for appropriate filings.
Refer cases to law enforcement partners for prosecution and potential recoveries.
Work with other financial institutions for the purposes of preventing fraud and recovering funds.
Work proactively with the Fraud Monitoring team to investigate alerting transactions.
Work proactively with other business lines to investigate physical security and corporate security investigations pertaining to insider and outsider threats to the Bank.
Must have an ability to investigate fraud incidents thoroughly and report them timely and completely.
Assist with projects, regulatory examinations, internal audits and other tasks as assigned.
Escalate operational deficiencies as needed and assist with solving the issues.
Educate other working lines within the Bank with regard to reporting and identifying fraud events.

Benefits

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program
opportunity to bolster business knowledge
learning the ins and outs of how successful companies operate and manage their finances
invaluable hands-on experience to help grow your career