Senior Capture Manager

Pearl Interactive Network LLC

6h•Remote

About The Position

The Senior Capture Manager leads strategic capture efforts for high-value federal and state government opportunities aligned with Pearl’s core capabilities in contact center operations, beneficiary support services, and behavioral health solutions. This role is responsible for driving the full capture lifecycle, shaping opportunities, and positioning Pearl as a leader in technology-enabled, human-centered service delivery. The Senior Capture Manager collaborates cross-functionally with business development, contracts, pricing, and operations teams to develop winning strategies aligned with corporate growth objectives.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Public Policy, or related field (Master’s preferred).
8–12+ years of experience in capture management, business development, or federal/state contracting.
Demonstrated success capturing and winning opportunities valued at $10M+.
Proven ability to shape and win opportunities involving high-volume service delivery and workforce-intensive programs.
Strong understanding of various contract and payment types (non-IDIQ, IDIQ – single or multiple awards, FFP, T&M, Cost Plus) as well as the Federal Acquisition Regulations (FAR).
Experience in contact center / CX operations, healthcare or beneficiary support programs, and behavioral health or social services programs (preferred).
Shipley or equivalent capture/proposal training (preferred).

Nice To Haves

Master’s degree
Experience in contact center / CX operations, healthcare or beneficiary support programs, and behavioral health or social services programs
Shipley or equivalent capture/proposal training

Responsibilities

Lead capture efforts for strategic opportunities across federal and state agencies, with emphasis on healthcare, human services, and citizen engagement programs.
Develop and execute capture strategies that highlight Pearl’s strengths in: Technology-enabled contact center operations, Beneficiary and patient support services, Behavioral health and care navigation, Workforce management at scale.
Shape opportunities early in the procurement lifecycle through customer engagement, market intelligence, and solution positioning.
Build and maintain a qualified pipeline aligned with corporate growth objectives.
Develop strong relationships with key stakeholders across agencies such as HHS, CMS, VA, state health agencies, and other human services organizations.
Identify customer pain points and align Pearl’s human-centered, high-volume interaction capabilities (5M+ interactions annually) to mission needs.
Represent the company at industry events, conferences, and customer meetings.
Identify and secure strategic partners that complement Pearl’s capabilities (e.g., technology platforms, healthcare SMEs, digital engagement tools).
Lead teaming negotiations, including NDAs and teaming agreements.
Build winning teams that enhance technical differentiation and past performance relevance.
Ensure seamless transition from capture to proposal development.
Define win themes that emphasize innovation, scalability, quality, and customer experience.
Collaborate with pricing, solutions, and operations teams to develop compliant and competitive proposals.
Participate in color team reviews and ensure proposal alignment with capture strategy.
Conduct detailed competitor assessments and pricing strategies.
Position Pearl’s differentiators in workforce management, service quality, and technology-driven engagement.
Maintain situational awareness of procurement trends, contract vehicles, and agency priorities.
Lead cross-functional capture teams including BD, operations, HR/workforce management, and pricing.
Partner with operations to ensure proposed solutions are executable, scalable, and aligned with past performance.
Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.