Senior Calendar Associate

Steno

5d

About The Position

The Senior Calendar Associate supports Provider Operations at Steno by building relationships with court reporters and coordinating deposition scheduling. The role books court reporters using Steno’s scheduling tools, tracks assignments and deadlines, and follows up to help ensure transcripts are delivered to clients on time. It also involves learning Steno’s processes and tools thoroughly, educating court reporters on best practices, and collaborating with operational leaders to share feedback and improve the court reporter experience.

The position is suited to someone with legal and/or court reporter experience who has owned a regional scheduling process. The successful candidate brings a hospitality mindset, stays organized under pressure, manages competing priorities, learns systems quickly, communicates clearly, and handles sensitive information discreetly. The schedule is Monday through Friday, either 12 p.m.–9 p.m. PT or 9 a.m.–6 p.m. CT.

Requirements

• At least 2 years of legal experience and/or court reporter experience.
• Experience owning a regional scheduling process.
• Hospitality-minded approach.
• Ability to stay organized under pressure and manage competing priorities.
• Ability to learn new systems quickly.
• Clear communication skills.
• Ability to handle sensitive information with discretion.

Nice To Haves

• A strong court reporter network.

Responsibilities

• Build and maintain relationships with court reporters, including handling difficult conversations when needed.
• Book court reporters for depositions using Steno’s scheduling tools.
• Ensure scheduling information is accurate and follow up in a timely manner.
• Track assignment deadlines proactively and follow up with court reporters so transcripts are delivered to clients on time.
• Learn Steno’s processes and tools and educate court reporters on them and on best practices.
• Collaborate with operational leaders to advocate for the court reporter experience, share feedback, and contribute to process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed