Senior Buyer (Hybrid)
First Citizens Bank•Raleigh, NC
•Hybrid
About The Position
The Senior Buyer oversees the procurement operations helpdesk, answers procurement-related inquiries from internal associates and suppliers. This role is responsible for managing service requests, providing system training, executing orders with suppliers under existing contracts, and resolving procurement process issues following the company’s procurement standards and procedures.
Requirements
- Bachelor's Degree and 4 years of experience in Purchasing OR High School Diploma or GED and 8 years of experience in Purchasing
- Strong analytical, communication, and customer service skills
- Understanding of contract terms and financial commitments
Nice To Haves
- Experience with Coupa
- Indirect Materials Purchasing and Supply Chain Management
- ISM-CPSM Preferred
- Excel proficiency, Microsoft Word, PowerPoint
Responsibilities
- Respond to tickets, and emails within established SLAs.
- Troubleshoot purchase orders and requisitions.
- Escalate complex issues and track them to resolution.
- Support users through the requisition to order process.
- Track helpdesk metrics and identify process improvements.
- Analyze recurring issues and recommend process improvements
- Create purchase requisition /PO changes for new contracts/amendments
- Provide support for warehouse replenishment orders and physical inventory audits
- Support software orders
Benefits
- More information can be found at https://jobs.firstcitizens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
