Senior Business Value Specialist - Amazon Connect, Cloud Economics

Amazon • Arlington, VA

22h • Onsite

About The Position

Join the AWS Cloud Economics Connect team as a Senior Business Development Manager. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion — creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement.

Requirements

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
• 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience explaining complex technical concepts to various business and technical audiences

Nice To Haves

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements
• Experience with Contact Center technology transformation initiatives and the impact AI drivers

Responsibilities

• Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.
• Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes — producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.
• Build and continuously refine a suite of ROI tools, playbooks, and benchmarks that enable value conversations at scale — multiplying your methodology well beyond direct engagements.
• Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value.
• Define the measurement framework for AI optimization impact — establishing the methodology for quantifying containment rates from agentic self-service, handle time reduction from agent assist, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base.
• Own the business development reporting framework, designing the metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed