Solution Engineer, Amazon Connect

NeuraFlash, Part of Accenture

8h • Remote

About The Position

NeuraFlash, Part of Accenture, is redefining the future of business through AI and groundbreaking technologies like Agentforce. As a leader in AI, Amazon, and Salesforce innovation, they craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to revolutionize workflows, elevate customer experiences, and deliver tangible results. They are pioneers in generative AI and AI agents, being Salesforce's #1 partner for Agentforce. The company is growing and hiring a Solution Engineer to be heavily involved in the pre-sales process for technology projects, primarily with Amazon Connect. This role reports to the VP of Solutions Engineering and is responsible for demonstrating and creating value for NeuraFlash, Part of Accenture services and products for Salesforce, building technical credibility through compelling demonstrations, and creating accurate and competitive proposals. The Solution Engineer will also contribute to product development efforts and the Einstein Product Portfolio through field feedback to Product Managers, who collaborate with Practice Leads to establish a best-in-class pre-sales process for high growth and penetration into key accounts in the Salesforce ecosystem.

Requirements

• 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Nice To Haves

• 2 - 3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Strong customer facing skills
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company forward

Responsibilities

• Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash, Part of Accenture delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accenture’s Amazon Connect and AI teams

Benefits

• Compensation varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• California Annual Salary Range: $94,400 to $266,300 USD
• Cleveland Annual Salary Range: $87,400 to $213,000 USD
• Colorado Annual Salary Range: $94,400 to $230,000 USD
• District of Columbia Annual Salary Range: $100,500 to $245,000 USD
• Illinois Annual Salary Range: $87,400 to $230,000 USD
• Maryland Annual Salary Range: $94,400 to $230,000 USD
• Massachusetts Annual Salary Range: $94,400 to $245,000 USD
• Minnesota Annual Salary Range: $94,400 to $230,000 USD
• New York Annual Salary Range: $87,400 to $266,300 USD
• New Jersey Annual Salary Range: $100,500 to $266,300 USD
• Washington Annual Salary Range: $100,500 to $254,400 USD
• Equal Employment Opportunity Statement
• Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees