Senior Business Systems Manager - Zoho Architect & Developer

PayBright•Raleigh, NC

1d•Hybrid

About The Position

PayBright is seeking a Senior Business Systems Manager to serve as the strategic and technical owner of our Zoho ecosystem. This is a process-first, hands-on role for an experienced Zoho professional who can evaluate business needs, map complex workflows, design scalable solutions, and personally build the automations, integrations, dashboards, and applications required to support a growing organization. As the primary architect of our Zoho One environment - including Zoho CRM, Desk, Analytics, Flow, and potentially Creator - you will partner with Sales, Operations, Support, Product, and company leadership to ensure our systems scale alongside the business. This position requires more than maintaining an existing CRM. The successful candidate will establish system standards, improve data integrity, reduce manual work, lead technical projects from discovery through deployment, and take ownership of the long-term architecture of PayBright’s business applications. The role may also support the development of internal and customer-facing Zoho applications, portals, and dashboards. While this position will coordinate certain basic systems-access and employee-onboarding responsibilities, its primary focus is Zoho architecture, development, automation, reporting, and business-process improvement. Advanced infrastructure, cybersecurity, and network support are handled in coordination with external IT vendors.

Requirements

5+ years of hands-on Zoho administration, architecture, development, or implementation experience.
Advanced experience with Zoho CRM and meaningful experience with Zoho Desk, Analytics, Flow, or Creator.
Working proficiency with Deluge scripting.
Experience building complex workflows, automations, functions, approval processes, and reporting.
Experience integrating Zoho with third-party systems using APIs, webhooks, middleware, or integration platforms.
Strong understanding of data architecture, permissions, system governance, testing, and change management.
Demonstrated ability to independently evaluate business processes and design scalable technical solutions.
Ability to diagnose technical issues across interconnected systems and identify root causes.
Excellent written and verbal communication skills.
Strong project-management, organizational, documentation, and prioritization skills.
A proactive and highly accountable approach to project ownership.
Ability to balance hands-on development with strategic platform leadership.

Nice To Haves

Experience building applications, dashboards, or external portals using Zoho Creator.
Experience with Zoho CRM Portals, Creator Portals, or other external-user environments.
Experience with JavaScript, SQL, HTML, CSS, or related technologies.
Experience with middleware platforms such as Zoho Flow, Zapier, or Make.
Experience managing data migrations, system consolidations, or complex integrations.
Experience in payments, financial services, SaaS, sales operations, or another high-growth environment.

Responsibilities

Serve as the primary owner and internal subject-matter expert for PayBright’s Zoho One environment
Establish and maintain a scalable architecture across Zoho CRM, Desk, Analytics, Flow, Creator, and other connected applications
Define systems of record for agents, merchants, contacts, support activity, and operational workflows
Evaluate the downstream impact of proposed changes before development begins
Establish standards for development, testing, documentation, deployment, rollback, and change management
Maintain the long-term health, reliability, security, and scalability of the platform
Lead cross-functional discovery sessions and translate operational needs into technical solutions
Map current-state and future-state workflows before implementing material system changes
Design, build, test, and maintain workflows, Blueprints, validation rules, functions, automations, and approval processes
Build custom Zoho functionality using Deluge, APIs, webhooks, Zoho Flow, and other integration tools
Connect Zoho with third-party platforms, internal systems, vendor applications, and data sources
Troubleshoot automation failures, integration errors, synchronization issues, and system conflicts
Implement appropriate logging, monitoring, error handling, and notification processes
Identify opportunities to eliminate manual work and improve consistency across the organization
Support the design and development of internal and external-facing Zoho applications, dashboards, and portals
Establish appropriate user roles, permissions, authentication controls, and record-level access
Ensure applications and portals are intuitive, scalable, secure, and maintainable
Improve data quality, consistency, completeness, and ownership throughout the Zoho ecosystem
Resolve duplicate records, conflicting information, broken relationships, and reporting discrepancies
Develop dashboards and reports that provide leadership with timely, accurate, and actionable information
Establish data-governance standards and ensure business-critical reporting can be trusted
Own the intake, evaluation, prioritization, and roadmap-planning process for business-system requests
Define project requirements, dependencies, risks, milestones, testing plans, and expected outcomes
Provide stakeholders with regular updates regarding project status, blockers, decisions, and timelines
Maintain technical documentation, system maps, workflow diagrams, configuration records, and user guides
Create training materials and support employees with system questions, access issues, and process guidance
Facilitate Zoho and RingCentral account provisioning during employee onboarding and offboarding
Coordinate basic systems access, laptop provisioning, and hardware inventory
Serve as the internal liaison with external IT, infrastructure, and cybersecurity vendors
Coordinate with outside developers when specialized resources are required while retaining internal ownership of the final solution