Sr. Business Systems Analyst - Branch & Infrastructure Technology Solutions
About The Position
We’re looking for a highly motivated Senior Business Systems Analyst (L9) to lead technology initiatives supporting the branch environment. In this role, you will play a key leadership position bridging business strategy, branch operations, and technology delivery, ensuring branch technologies are scalable, reliable, and aligned to business outcomes. You will work on high‑impact, customer‑ and colleague‑facing platforms, including teller systems, workflow solutions, device integrations, and branch modernization initiatives. This role requires strong analytical skills, deep stakeholder engagement, and the ability to lead solution design in complex, regulated environments. This is a unique opportunity to influence the evolution of branch technologies at scale while acting as a trusted advisor to business and technology partners.
Requirements
- 5+ years of experience as a Business Systems Analyst, with demonstrated experience leading complex technology initiatives
- Strong expertise in requirements elicitation, analysis, and documentation across large, multi‑stakeholder programs
- Proven ability to operate at both strategic and detailed levels
- Experience working in Agile, hybrid, and/or waterfall delivery environments
- Excellent communication, facilitation, and stakeholder management skills
- Strong analytical and problem‑solving capabilities
- Experience supporting testing, UAT, implementation, and post‑production stabilization
- Undergraduate degree required; degree in Business, Information Systems, Engineering, or related field preferred
Nice To Haves
- Experience supporting branch or retail banking technology platforms
- Familiarity with teller systems, workflow tools, device integrations, or customer‑facing applications
- Experience working in financial services or other highly regulated environments
- Experience with Jira, Confluence, ServiceNow, or similar delivery and documentation tools
- Understanding of security, access management, audit, and risk controls in enterprise technology environments
Responsibilities
- Lead end‑to‑end business and systems analysis for complex branch technology initiatives, from intake through implementation and stabilization
- Act as the primary analysis lead, engaging senior business stakeholders, branch operations, architects, and delivery teams
- Translate strategic business objectives into clear, well‑defined functional and non‑functional requirements
- Develop and maintain high‑quality artifacts including business requirements, functional specifications, process flows, user journeys, and data mappings
- Analyze current‑state branch processes and technologies, identify gaps and risks, and define future‑state solutions
- Provide analytical leadership during solution design, ensuring alignment with enterprise architecture, security, risk, and compliance standards
- Support Agile and hybrid delivery teams through backlog refinement, sprint execution, and dependency management
- Lead and support system, integration, and user acceptance testing activities, including defect triage and resolution
- Identify and proactively manage risks, issues, and dependencies across multiple workstreams
- Mentor and guide junior BSAs, contributing to analysis standards, best practices, and continuous improvement
- Communicate complex concepts, impacts, and trade‑offs clearly to both technical and non‑technical stakeholders
Benefits
- Growth opportunities and skill development
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Training and onboarding sessions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
