Senior Business Systems Analyst
Kal Tire•Vernon, BC
•$88,270 - $102,640•Onsite
About The Position
The Senior Business Systems Analyst (“Sr. BSA”) is part of the Enterprise Solutions (“ES”) team that is responsible for maintaining the D365 Finance and Operations – Supply Chain Management. This position is responsible for working with business, technical and vendor stakeholders to ensure system implementations, upgrades, enhancements and changes are well defined and appropriately implemented.
Requirements
- 5-6 years of systems / applications experience in an enterprise environment.
- Experience learning business processes
- Experience in implementing Supply Chain Management including Warehouse and Transportation Management - Microsoft D365 Finance and Operations
- Excellent written and verbal communication skills
- Strong troubleshooting problem solving and analytical skills
- Manage vendor contracts and support escalations.
- Skill in systems testing of specification requirements.
- Skill in business or technical writing as evidenced by previous work-related experience.
- Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
- Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
- Comprehensive knowledge of automated business applications.
- Experience in effectively serving on successful information systems project teams.
- Post-secondary degree, in computer science, or equivalent combination of education, training, and experience.
Responsibilities
- Analysis of business requirements
- Troubleshoots, analyzes, prioritizes and coordinates the resolution of problems and issues with mission critical applications
- Coordinates, design and participates in the implementation of changes, enhancements and upgrades
- Leads the testing and quality assurance activities related to mission critical applications
- Prepares, maintains, and distributes technical and business user documentation
- Seeks opportunities to automate or streamline application processes where appropriate
- Participates in the definition and improvement of application support processes and procedures
- Project development and support
- Run workshops with your clients, consultants, and client leaders to analyze and design solutions for any application, and handle gaps detected during prototyping
- Translates business needs and requirements into coherent functional and technical specifications
- Documentation of processes and technical specifications
- Participate in the definition and improvement of business application support processes and procedures
- Assist in the preparation and update of business processes
- Prepare, maintain, and distribute business application, technical and business user documentation
- Provide references for users by writing and maintaining user documentation, providing service desk support and training users
- Prepare and deliver informative, well-organized presentations and communications
- Trouble shooting and system maintenance
- Troubleshoot, analyze, prioritize, and help coordinate the resolution of problems and issues with business applications
- Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests
- Coordinate and participate in the implementation of changes, enhancements, and upgrades to business applications
- Participate in and coordinate all types of testing and quality assurance activities related to business applications
- Configure and manage business applications per business and technical requirements
- Establish and maintain close working relationships with vendors and service providers
Benefits
- Comprehensive medical and dental benefits
- Employee Assistance Program
- A group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
