Senior Business Systems Analyst

Capital Bank, N.A.•Rockville, MD

4d•Hybrid

About The Position

As a key player on the Technology Team, the Senior Business Systems Analyst plays a critical role in driving successful delivery of Strategic Projects, new technical solutions, and Technology initiatives by acting as a bridge between business stakeholders and delivery teams. This role is anchored on three core capabilities: Working closely with technology teams (Project Management, Developer, Data, QA, and Implementation, Vendor) to successfully deliver new solutions and ensure the intended business outcomes and value are realized. Partnering with business leaders to understand problems, evaluate options, and articulate clear business cases. Translating those needs into well‑defined business and functional requirements that enable predictable, high‑quality delivery. The Senior Business Systems Analyst operates as a senior individual contributor, partnering with all business and technical partners, externally and across the organization. The Senior Business Systems Analyst will be owning complex problem spaces, working independently with stakeholders, and supporting initiatives that span technology, data, process, and analytics.

Requirements

Bachelor’s degree required; advanced degree a plus.
6–10+ years of experience as a Business Analyst or Business Systems Analyst.
Proven ability to understand business problems and translate them into clear business cases and actionable requirements.
Strong experience partnering directly with business stakeholders at multiple levels.
Experience working with system integrators and vendor provided solutions, including the ability to translate business needs into vendor requirements and evaluate solution options.
Ability to quickly learn new platforms and apply prior domain and system knowledge to unfamiliar technologies.
Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts.
Strong analytical, problem‑solving, and facilitation skills.
Experience working in agile, waterfall and/or hybrid delivery environments.
Comfort operating independently in a fast‑paced, evolving environment.
Strong technical fluency and the ability to provide direction and clarity across business and technology teams.
Solid understanding of modern technology delivery environments, including: Application development and system integrations, APIs, data flows, platform‑based architectures and Cloud‑based and vendor‑hosted solutions
Ability to understand and discuss technical trade‑offs with engineering, data, and product teams, and clearly communicate implications back to business stakeholders.
Experience defining functional and non‑functional requirements, including performance, security, scalability, and compliance considerations.
Familiarity with agile and hybrid delivery models, including backlog management, user stories, acceptance criteria, and iterative delivery.
Comfort working with technical documentation, diagrams, and artifacts to support shared understanding across teams.

Nice To Haves

Experience supporting technology‑enabled initiatives in financial services or other regulated environments preferred.
Experience working in financial services environments, with exposure to core banking, digital banking, deposit and lending, CRM, integration, and data platforms.
Familiarity with financial services applications and solutions such as: CRM platforms (e.g., Salesforce), Core banking systems (e.g., Fiserv), Digital and online banking platforms (e.g., Q2), Digital account opening and application platforms (e.g., MANTL), Loan origination and credit platforms (e.g., Abrigo), Integration and middleware solutions (e.g., MuleSoft), Cloud based data platforms and analytics environments (e.g., Azure, Snowflake)
Experience preferred with banking applications and solutions
Ability to travel within a defined market area.

Responsibilities

Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.
Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options.
Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.
Support prioritization decisions by helping stakeholders understand trade‑offs, value, and delivery implications.
Act as a trusted advisor to business partners throughout the lifecycle of initiatives.
Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.
Elicit, analyze, document, and validate: Business requirements, Functional and non‑functional requirements, Process flows and current/future state definitions, Data and reporting requirements.
Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.
Ensure requirements are traceable to business objectives and measurable outcomes.
Manage scope and requirement changes, partnering with stakeholders to assess impact and make informed decisions.
Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.
Serve as the primary point of clarity for business intent throughout delivery.
Participate in delivery checkpoints and agile ceremonies as needed to ensure alignment.
Proactively identify gaps, risks, or ambiguities and drive resolution.