Senior Business Systems Analyst

Logic20/20 Inc.•Seattle, WA

About The Position

The Sr. Business Systems Analyst is responsible for eliciting and defining business requirements and translating those requirements into specifications for implementation by the project team. While the work is managed in an agile fashion, functional specifications, end user training and launch communications are created as part of the project lifecycle. In addition to typical BSA responsibilities, some project management would also be involved. In either capacity, the BSA would be expected to demonstrate exceptional communication skills, think strategically or wade into the weeds as necessary, and make decisions based on complex criteria. The BSA is expected to facilitate estimating of project work; effort and duration. The BSA will need to be willing to roll up their sleeves and lean in to participate in a wide variety of activities, including gathering, analyzing, and documenting stakeholder requirements (developing process diagrams, user stories, wireframes, and acceptance criteria), and collaborating closely with technical teams to ensure delivered solutions meet business needs. As development progresses to testing and UAT, the BSA will need to lead these phases, lead triage and be prepared to quickly categorize and classify bugs and enhancements to move towards “Done”. The ideal candidate will have a customer-first mindset and focus on what is possible framed against what is standard practice in the industry. The BSA can see the big picture, quickly recognize what it takes to achieve it, and drive towards results. The BSA will have excellent product instincts, passion for great app experiences, a data-centric mindset, and the willingness to do what it takes to have a positive impact on our customers.

Requirements

Broad delivery capability that may span strategy, technology, and/or business, with a strong focus on technical implementations or enhancements
Understanding of skills necessary for both a TPM and a BSA, and ability to wear both hats
Ability to set expectations and hold individuals and teams accountable to their commitments
Comfortable working under pressure and independently handling multiple projects and deadlines
Natural leader with strong communication and collaboration skills; able to navigate challenging group dynamics with consensus-building skills; able to explain solutions, provide alternatives, and have difficult conversations at executive levels
Ability to serve as a liaison between developers and business stakeholders
Passion for delivering successful projects and results-oriented, with a proven track record of increasing team velocity and effectiveness; demonstrated ability to drive projects to timely completion
Demonstrated ability to identify business and technical impacts of user requirements and incorporate them into the project plan
Excited about AI and bring hands-on curiosity for building agents — whether through low-code platforms, prompt engineering, or partnering with engineers to ship production-grade automations
Strong quantitative, analytical, and problem-solving skills, and very comfortable with data
Strong consensus-building skills between business and technology partners
Detail-oriented and believe that details matter greatly to the success of the solution
Strong interpersonal, communication, and presentation skills
High degree of creativity and innovation, with proven examples of applying knowledge, experience, and judgment to ambiguous problems
Exposure to building or deploying AI agents — or strong interest in learning, paired with the technical aptitude to ramp quickly
Experience working in an agile methodology
Proficient in agile tooling like Jira or ADO, with experience in waterfall tooling like MS Project or Smartsheet
Leadership experience (formal or informal)
Process modeling experience
Waterfall SDLC knowledge and/or experience
10+ years in BSA type roles (not exclusively or predominantly testing)
Undergraduate degree (BA/BS) in business or technology

Nice To Haves

Scrum Certification a plus

Responsibilities

Eliciting and defining business requirements
Translating requirements into specifications for implementation by the project team
Creating functional specifications, end user training, and launch communications
Facilitating estimating of project work (effort and duration)
Gathering, analyzing, and documenting stakeholder requirements (developing process diagrams, user stories, wireframes, and acceptance criteria)
Collaborating closely with technical teams to ensure delivered solutions meet business needs
Leading testing and UAT phases
Leading triage and classifying bugs and enhancements