Senior Business Systems Analyst

Association of Social Work Boards•Culpeper, VA

10d•$92,300 - $147,700•Hybrid

About The Position

The Senior Business Systems Analyst serves as the strategic owner and business lead for ASWB's enterprise business applications, acting as a bridge between business stakeholders, technology partners, and external vendors. Reporting to the Director of Information Technology, this role combines business analysis, product ownership, application portfolio management, vendor relationship management, and project leadership to ensure ASWB's technology investments effectively support organizational goals and member services. This position leads the continuous improvement and modernization of key business platforms, including ASWBCentral, the Approved Continuing Education (ACE) platform, re:Members (AMS/CRM), and related cloud-based systems. The Senior Business Systems Analyst develops application roadmaps, prioritizes enhancements, drives requirements analysis, coordinates vendor partnerships, and champions the voice of the customer throughout the application lifecycle.

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent professional experience
Minimum of 7+ years of experience analyzing, documenting, and leading business requirements and systems analysis in a business or technology environment
Experience serving as a product owner, business systems analyst, enterprise applications analyst, or similar role
Experience managing enterprise SaaS or cloud-based business applications
Experience managing software vendors and third-party technology partners
Demonstrated success leading cross-functional initiatives involving both business and technical stakeholders
Expert ability to analyze and document complex business processes and system requirements
Strong experience producing clear, accurate, and complete requirements and specifications
Advanced analytical skills with the ability to translate data into actionable insights
Excellent written and verbal communication skills, with the ability to explain complex concepts in clear, practical terms
Ability to lead and facilitate meetings and working sessions with cross-functional and senior stakeholders
Strong negotiation and collaboration skills, with the ability to balance competing priorities
High attention to detail, sound judgment, and the ability to work independently
Ability to adapt to changing priorities in a dynamic environment while maintaining quality and follow-through

Nice To Haves

Experience working in or supporting associations, professional societies, licensing boards, certification bodies, or other regulated organizations strongly preferred
Experience with CRM/AMS platforms, workflow systems, reporting tools, and custom business applications
Working knowledge of SQL and reporting/query tools preferred
Understanding of API and system integration concepts preferred
Experience with AI-enabled productivity solutions, including Microsoft Copilot preferred
Knowledge of data governance and release management practices preferred

Responsibilities

Own and manage the business application roadmap for key enterprise platforms
Partner with business leaders to identify opportunities for modernization, automation, process improvement, and enhanced member experiences
Translate strategic business objectives into prioritized system enhancements and technology initiatives
Ensure technology investments align with organizational priorities and operational goals
Serve as the business product owner for assigned enterprise applications and represent stakeholder priorities during planning and implementation activities
Maintain application governance practices and support long-term platform sustainability
Serve as a senior liaison between business units, IT staff, and external vendors to ensure shared understanding of objectives, constraints, and tradeoffs
Serve as primary business relationship manager for assigned software vendors
Coordinate vendor deliverables, enhancement requests, support activities, and service reviews
Participate in contract renewals, budgeting discussions, and vendor evaluations
Monitor vendor performance and ensure alignment with business requirements
Collaborate with vendors to identify future capabilities and roadmap opportunities
Lead complex requirements gathering through interviews, workshops, facilitation sessions, and analysis of current- and future-state business processes
Analyze business needs and determine whether requirements can be satisfied through existing commercial software, system configuration, enhancement of internally developed systems, or custom development
Produce and oversee high-quality documentation including business requirements, functional specifications, workflows, and acceptance criteria
Establish and promote best practices for business analysis, documentation, and stakeholder engagement
Manage the lifecycle of critical business applications including ASWBCentral, ACE, re:Members, and future cloud-based business solutions
Coordinate application governance, release planning, optimization efforts, adoption initiatives, and performance monitoring
Collaborate with stakeholders to evaluate emerging technologies and identify opportunities for innovation and operational efficiency
Support licensing administration and application usage reviews
Lead collaboration with business users and technical teams to define testing strategies, test plans, and test cases
Coordinate and/or perform functional testing to ensure solutions meet documented requirements prior to deployment
Oversee user acceptance testing and ensure appropriate business sign-off
Develop, provide, or coordinate system training, job aids, and educational materials to support adoption and long-term usability
Develop communication and change readiness plans for significant technology initiatives
Measure adoption and business outcomes following implementation
Promote organizational readiness and continuous improvement initiatives
Lead medium- to large-scale technology initiatives and system enhancement efforts
Coordinate cross-functional teams, business stakeholders, vendors, and consultants throughout the project lifecycle
Maintain project plans, status reporting, risk tracking, and dependency management
Support successful solution deployment, user adoption, and business readiness activities
Use SQL and reporting/query tools to validate data, troubleshoot complex issues, and support reporting and analytics initiatives
Partner with business leaders to define key metrics, dashboards, and reports to support operational visibility and decision-making