Senior Business Systems Analyst (Remote)

First American•Santa Ana, TX

4d•$85,000 - $113,300•Remote

About The Position

First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

Requirements

BS Degree or equivalent work experience
4-7 years of directly related experience in title insurance, escrow or underwriting
Excellent organizational and project management skills.
Considers the business implications of the application of technology to the current business environment.
Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
Strong working knowledge of Data Analysis and/or relational databases.
Standard Microsoft Office skill set.
Strong working knowledge of system integrations and supporting technologies.

Nice To Haves

Preferred experience in training and education, content review and curation, or fraud mitigation.
CBAP (Certified Business Analysis Professional) certification preferred

Responsibilities

Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
Identifies business system requirements and related business/application solutions over a complete business process.
Develops new customizations with design, documentation, testing and training.
Conducts business process evaluations to gain technical knowledge of business requirements.
Writes and maintains system documentation
Required to perform duties outside of normal work hours based on business needs.
Other duties as assigned