Senior Business System Analyst - Clinical Operations

NAMSA•Minneapolis, MN

1d•$83,500 - $110,000•Onsite

About The Position

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond. Come and work for an organization with the: Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core Values: Act with integrity in everything we do. Provide best-in-class customer experiences. Develop superior talent and deliver expertise. Respond with agility and provide timely results. Embrace collaboration, diverse perspectives and ideas. The Senior Business System Analyst - Clinical Operations leads business analysis, design, configuration, coordination, implementation, and support for specific system development and deployment activities. This includes defining functional requirements, conceptual and logical design, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turnover. The role also involves leading process improvements, contributing to enterprise-wide change management, providing escalated technical support, tracking bugs, facilitating Agile processes, conceptualizing new systems, providing user stories, engaging technical Associates, cultivating relationships, documenting systems, designing and managing technical solutions, and ensuring IT controls and operational documentation.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related discipline required.
5 - 8 years’ experience in computer systems, business, analyst within a GxP environment
Ability to listen and encourage thoughts, opinion and discussions where needed
Expert customer service/user support skills and experience in working with Clinical operations departments as well as in working with and directing vendor support personnel
Excellent follow through, ability to develop and implement action plans and possession of issue resolution
Excellent relationship management skills and driving timely and effective decision-making
High degree of professionalism and a project management style that promotes progress through teamwork in a collaborative environment.
Proven experience in developing innovative solutions
Proven experience configuring Veeva applications
Strong interpersonal skills and ability to solicit participation and input from others
Strong Facilitation and meeting management skills
Operational and technical knowledge of the assigned business unit.
Understanding of both waterfall and agile project methods

Nice To Haves

MBA or Advanced degree

Responsibilities

Leads Business analysis, design, configuration, coordination, implementation and support.
Leads specific system development and deployment activities that include the following: functional requirements definition, conceptual design, logical design, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over.
Leads process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects.
Contributes in enterprise-wide change management processes for requested system revisions.
Provides escalated technical support for enterprise client areas on existing business systems.
Tracks and addresses bugs identified in testing and production.
Facilitates various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up
Conceptualizes new processes and systems that add value to NAMSA business units.
Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
Proactively engages technical Associates to schedule and execute required tasks.
Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally.
Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk.
Effectively designs system architectures for technical solutions.
Creates and manages the implementation of technical solutions.
Responsible for ensuring that IT controls are implemented and maintained.
Responsible for ensuring that operational documentation is created and maintained.
Manages complex implementation projects and enterprise wide network and system projects.
Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team
Performs other duties as assigned.