Senior Business Support Specialist

Orlando Utilities Commission (OUC) • Orlando, FL

21h • Hybrid

About The Position

OUC - The Reliable One, is presently seeking a Senior Business Support Specialist to join the Customer Experience Admin division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a detail-oriented, highly analytical financial professional to support the Chief Customer & Marketing Officer (CCMO) organization by leading budgeting and financial operations, ensuring accuracy, transparency, and strategic value across the business. This is an excellent opportunity for a financially strong problem-solver who thrives in a collaborative, fast-paced environment and enjoys working closely with leadership. The Senior Business Support Specialist manages the full budgeting lifecycle and delivers advanced financial, analytical, and operational support to the CCMO organization. This role partners with leadership and Finance to ensure accurate reporting, identify variances, improve data quality, and support strategic planning and forecasting efforts. Also is responsible for ensuring adherence to contracting processes and coordination between CCMO leadership and procurement. Provide advanced operational and administrative support for a complex Business Unit. Coordinate the administrative and program operations of the department, to include: reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
• Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities: Leading projects, programs, and/or teams, Budget/accounting coordination, Financial data research, Developing operational reports, and/or Analysis of business operations
• Thorough knowledge of Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.);
• Thorough knowledge of related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Strong written, oral, and interpersonal communications skills;
• Able to analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions;
• Able to prioritize and coordinate multiple projects to meet deadlines;
• Able to lead projects/processes and provide related guidance and training to other employees;
• Understand and apply technical and regulatory knowledge in the functional area of assignment;
• Develop a variety reports, documents, manuals, and guides for the functional area of assignment;
• Ability to understand and apply governmental accounting practices in the maintenance of financial records;
• Ability to make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Nice To Haves

• Experience managing budgets end-to-end in a complex organization
• Experience with ERP, financial systems, and contracting systems (e.g., reporting tools, analysis platforms)
• Experience partnering with Finance teams, Procurement teams, and senior leadership
• Utility, public sector, or regulated industry experience
• Utility experience, preferred;
• Additional experience in the functional area of assignment may be preferred

Responsibilities

• Lead and manage the end‑to‑end annual budgeting process
• Partner with VPs, directors, and managers to develop and submit accurate annual budgets, and evaluate and lead monthly and quarterly proformas and recommendations.
• Monitor financial activity; ensure the accuracy of invoices, postings, and allocations
• Analyze monthly and quarterly financial performance to identify trends and variances
• Collaborate with Finance to resolve discrepancies and maintain clean financial data
• Provide forecasting insights, financial models, headcount planning, and recommendations for leadership
• Serve as CCMO contracting expert and central coordination point for major departmental purchases, including contract tracking, commitments
• Serve as a financial advisor and strategic partner to CCMO leadership
• Train new and existing leaders on budgeting processes, financial best practices, and contracting
• Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data;
• Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; provide specialized financial, statistical, and/or technical analysis/reports;
• Participate in forecasting the department’s operational activities and work volumes;
• Provide related research, recommendations, and/or scheduling of employees and resources;
• Coordinate the development and/or maintenance of departmental and/or operational budgets;
• Identify and research budget and financial variances;
• Lead a variety of departmental programs, projects, and activities; respond to internal/external program customers to identify needs and resolve issues; act as a resource for other departments;
• Lead and/or guide other support employees within the department;
• Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements;
• Research and recommend new technologies, programs, and procedures;
• Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements;
• Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities;
• Train staff on programs, procedures, budgeting, and/or department operations;
• Support operational software and technical applications related to the department;
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees