Senior Business Support Specialist

OUC•Orlando, FL

1d•Hybrid

About The Position

OUC - The Reliable One is seeking a Senior Business Support Specialist to join the Customer Experience Admin division. This role supports the Chief Customer & Marketing Officer (CCMO) organization by leading budgeting and financial operations, ensuring accuracy, transparency, and strategic value. The Senior Business Support Specialist manages the full budgeting lifecycle and delivers advanced financial, analytical, and operational support. This role partners with leadership and Finance to ensure accurate reporting, identify variances, improve data quality, and support strategic planning and forecasting efforts. It is also responsible for ensuring adherence to contracting processes and coordination between CCMO leadership and procurement.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college.
Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities: Leading projects, programs, and/or teams, Budget/accounting coordination, Financial data research, Developing operational reports, and/or Analysis of business operations
Thorough knowledge of all, but not limited to, the following: Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.); Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
Strong written, oral, and interpersonal communications skills
Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions
Able to prioritize and coordinate multiple projects to meet deadlines
Able to lead projects/processes and provide related guidance and training to other employees
Understand and apply technical and regulatory knowledge in the functional area of assignment
Develop a variety reports, documents, manuals, and guides for the functional area of assignment
Ability to understand and apply governmental accounting practices in the maintenance of financial records
Ability to make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages
Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.)
Applicants must be legally authorized to work in the United States at the time of application.

Nice To Haves

Experience managing budgets end-to-end in a complex organization
Experience with ERP, financial systems, and contracting systems (e.g., reporting tools, analysis platforms)
Experience partnering with Finance teams, Procurement teams, and senior leadership
Utility, public sector, or regulated industry experience
Utility experience, preferred
Additional experience in the functional area of assignment may be preferred

Responsibilities

Lead and manage the end‑to‑end annual budgeting process
Partner with VPs, directors, and managers to develop and submit accurate annual budgets, and evaluate and lead monthly and quarterly proformas and recommendations.
Monitor financial activity; ensure the accuracy of invoices, postings, and allocations
Analyze monthly and quarterly financial performance to identify trends and variances
Collaborate with Finance to resolve discrepancies and maintain clean financial data
Provide forecasting insights, financial models, headcount planning, and recommendations for leadership
Serve as CCMO contracting expert and central coordination point for major departmental purchases, including contract tracking, commitments
Serve as a financial advisor and strategic partner to CCMO leadership
Train new and existing leaders on budgeting processes, financial best practices, and contracting
Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data
Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; provide specialized financial, statistical, and/or technical analysis/reports
Participate in forecasting the department’s operational activities and work volumes; provide related research, recommendations, and/or scheduling of employees and resources
Identify and research budget and financial variances
Lead a variety of departmental programs, projects, and activities; respond to internal/external program customers to identify needs and resolve issues; act as a resource for other departments
Lead and/or guide other support employees within the department
Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements
Research and recommend new technologies, programs, and procedures
Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements
Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities
Train staff on programs, procedures, budgeting, and/or department operations
Support operational software and technical applications related to the department
Perform other duties as assigned