Senior Business Strategy Manager

Fay Servicing, LLC•Rosemont, IL

4d•$112,100 - $140,000•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration. This position will also support any designated activities required to define and track SLAs, KPIs and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.

Requirements

Bachelor’s degree in business or related field, or commensurate experience required
10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
Ability to understand and document processes, and have a high level of problem solving, process improvement, and product management skills
Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
High learning agility with the ability to learn and integrate multiple variables, make connections and identify/ implement successful solutions
Demonstrated leadership skills to lead in both formal and matrixed environments
Strong interpersonal skills with the ability to develop and maintain effective relationships
Proven analytical and organizational skills
Strong interpersonal skills
Collaborative work style; high team-orientation
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

Responsibilities

Support all departments within Fay Servicing in the planning, support, execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls.
Proactively define recommended process and technology enhancements and solutions, and present them for consideration.
Support any designated activities required to define and track SLAs, KPIs and performance metrics for all departments within Fay Servicing.
Drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned.
Collaborate with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.