Senior Business Relationship Manager

Abbott • Alameda, CA

9h • $148,700 - $297,300 • Onsite

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Are you passionate about using technology as a lever to improve customer experience, operational performance, and business growth? Do you enjoy serving as a trusted advisor to executive leaders, helping guide IT investments that support a growing healthcare service business? If so, we’d like to talk with you Acelis Connected Health is seeking a Senior IT Business Relationship Manager (BRM) to join the Connected Health Leadership Team. This role serves as a strategic business partner to senior leaders, providing consultative leadership and driving the planning, prioritization, and delivery of IT capabilities that enable business transformation. The successful candidate will act as a trusted advisor, aligning business strategy with technology investments to improve customer experience, optimize revenue cycle performance, accelerate product development and launch, and support scalable business growth. This role focuses on outcomes, value realization, and execution, partnering closely with Business, R&D, Operations, Product, and IT delivery teams.

Requirements

• 10+ years of experience in IT Business Relationship Management, IT Strategy, Consulting, or Business-Facing IT leadership roles.
• Strong background in healthcare delivery, with experience supporting: EMR/EHR systems Chronic disease management programs Insurance billing and reimbursement
• Demonstrated experience working within a healthcare delivery business, including regulatory and operational considerations.
• Proven ability to lead complex, multi‑stakeholder initiatives across business and IT.
• Deep understanding of healthcare revenue cycle processes and how technology enables performance improvement.
• Experience partnering with Salesforce, contact center platforms, billing systems, and digital health solutions (technical depth not required, but strong conceptual understanding expected).
• Strong financial acumen with the ability to articulate business cases, ROI, and value realization.
• Exceptional communication skills, with the ability to influence senior leaders and translate between business and technical teams.

Nice To Haves

• Experience supporting connected health, remote patient monitoring, or digital therapeutics.
• Exposure to product development life cycles and regulated medical or healthcare technology environments.
• Experience leading IT governance in a Scaled Agile Framework.
• Familiarity with enterprise IT governance, portfolio management, capability mapping, and transformation programs.

Responsibilities

• Serve as the primary IT strategic partner to Connected Health business leaders, shaping technology strategies that enable growth, operational efficiency, and differentiated customer experiences.
• Translate business strategies and transformation objectives into clear, actionable IT roadmaps and investment plans.
• Act as a consultative leader, helping the business evaluate trade‑offs, risks, and opportunities related to technology-enabled change.
• Lead IT demand intake, prioritization, and planning for business initiatives, ensuring commitments align with enterprise priorities and capacity.
• Define and maintain capability roadmaps supporting customer experience, revenue cycle optimization, digital health, and product innovation.
• Facilitate strategic planning sessions with stakeholders to align on scope, timelines, dependencies, and success metrics.
• Partner with R&D and Product teams to support the development, launch, and scaling of connected health products and services.
• Ensure business requirements, regulatory considerations, and operational needs are incorporated into product and technology roadmaps.
• Support innovation efforts by connecting business needs with emerging technology solutions.
• Drive IT enablement of Lead‑to‑Cash and Revenue Cycle processes, including intake, billing, collections, and payer interactions.
• Partner with Operations and Finance to identify automation opportunities that improve efficiency, reduce errors, and accelerate cash flow.
• Provide strategic oversight for initiatives involving billing platforms, customer engagement solutions, and integration across systems.
• Represent business needs within IT governance forums, ensuring alignment with architecture standards, security, privacy, and compliance requirements.
• Coordinate across IT delivery teams, architects, product owners, and vendors to manage dependencies and ensure successful execution.
• Monitor progress, risks, and value realization across initiatives, escalating issues as needed to keep outcomes on track.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees