Senior Business Relationship Manager

Independence Pet Holdings•Chicago, IL

12d•Remote

About The Position

At Clarus, we are harnessing intelligence to propel pet health towards a brighter, smarter, more connected future. A future where information flows freely across caregivers & care environments, insights are more instant and actionable, and financial decisions are empowered. For us, that future starts by fundamentally changing how pet insurance operates. We’re engineering systems that decomplexify coverage and facilitate reimbursement, so more pets can get the care they deserve. Our team of pet industry veterans and passionate pet people come from across the tech and health continuums. Together, we’re openly challenging industry convention in service of creating totally new possibilities. Which is why our culture is built on the values of curiosity, entrepreneurship, humility and fierce collaboration. Clarus is seeking a Senior Busines Relationship Manager. The Senior Business Relationship Manager will play a crucial role in acquiring, onboarding, and engaging independent and corporate veterinary practices. You will work closely with industry partner sales teams to drive lead conversions, manage sales funnels, and support practice onboarding. As we scale, you will contribute to enablement resources, CRM optimization, and customer onboarding processes to ensure seamless practice adoption. This role requires a motivated, goal-driven individual who is comfortable balancing sales relationship management in a fast-scaling environment.

Requirements

Associates Degree and five (5) years of experience in sales, account management
Sales-driven mindset with experience supporting lead generation and conversion.
Strong organizational skills to track and coordinate high-volume customer interactions.
Must be results oriented and able to work independently with little direct supervision
Demonstrated ability to develop and implement an accurate business plan
Strong understanding of financial and business metrics
Strong selling and negotiation skills
Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Strong working knowledge of entire Microsoft Office suite
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
Must have valid driver’s license from state of residency.
Must have and maintain vehicle, Insurance on transportation used for travel.

Nice To Haves

Bachelor’s degree in business, animal science or related field and ten (10) years sales, account management within Animal Health industry
Demonstrated experience within US animal health industry landscape.

Responsibilities

Utilize CRM to track leads, sales pipeline progress, and customer engagement metrics.
Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows.
Act as the main point of contact for all client day-to-day communication and oversight
Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Clarus Portal product and can communicate such initiatives to clients
Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
Work with product and engineering on client feedback loop, bug identification and resolutions
Work with onboarding and implementation to on-board new acquisition clinics
Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals
Responsible for developing and clearly articulating the value of our full partnership with decision makers to elevate mutually beneficial outcomes
Candidate possesses professional and advanced presentation skills, focused on providing solutions for the customer
Deliver on Key Performance Measures of primary assigned accounts through collaborative efforts
Conduct quarterly business reviews ensuring that accounts understand the value of the Clarus Technology relationship and their performance relative to quarterly, semiannual, and annual growth expectations
Troubleshoot and take the lead on resolving any account issues, shepherd, and champion resolution