Senior Business Relations Manager - Chicago, IL

Motorola Solutions•Chicago, IL

4d•Onsite

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers. As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships. You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling. This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving.

Requirements

High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales.
7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Excellent verbal and communications skills.
Strong Client Relations skills
Strong Leadership skills
The ability to manage multiple accounts and build new relationships with clients simultaneously
The ability to present to C-level executives and upper management daily.
The ability to forecast future accounts
The ability to travel up to 50% domestically

Responsibilities

Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health.
Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations.
Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells.
Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client’s evolving strategic goals.
Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity.
Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients.