Senior Business Process Analyst

Syms Strategic Group, LLC (SSG)•Virginia Beach, VA

2d•$80,000 - $120,000•Remote

About The Position

Syms Strategic Group is hiring a Senior Business Process Analyst for a full-time, 100% U.S.-based remote position supporting the Department of Veterans Affairs. The role provides expertise in continuous process improvement, organizational redesign, change management, and performance measurement. The analyst defines business processes, policies, roles and responsibilities, and performance metrics; assesses current processes; identifies gaps and best practices; and plans and implements future-state improvements and transitions. The position works across customer, computer services, client services, business, and technology areas. It provides oversight of quality programs and process compliance, interprets policies and regulatory or governmental guidance, and helps ensure operating entities meet requirements. The analyst elicits system requirements, conducts client interviews, performs cost-benefit analyses, and delivers presentations and training on measurement, analysis, improvement, and control. The role also contributes technical solutions to difficult project issues, works independently to develop approaches, and may direct and mentor employees and junior analysts. The position requires 20+ years of professional experience, a bachelor's degree in engineering or a related scientific or technical discipline, U.S. citizenship, and possession of or eligibility for a Public Trust (MBI). Applicants must be based in the United States; candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. This is a W-2 position.

Requirements

20+ years of professional experience.
Bachelor’s degree in engineering or a related scientific or technical discipline.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Proven track record of successfully leading and delivering complex projects.
Expertise eliciting and documenting business requirements, business processes, and workflows.
Proficiency creating functional specifications, user stories, use cases, and process flow diagrams.
Experience with business modeling techniques and tools such as UML and BPMN.
Proficiency with documentation tools such as Microsoft Visio, Lucidchart, or similar.
Familiarity with software development methodologies such as Agile and Waterfall.
Proficiency with project management and tracking tools such as JIRA and Microsoft Project.
Understanding of database concepts and basic querying skills.
Strong analytical skills and experience analyzing, interpreting, and presenting data.
Proficiency with data analysis tools such as Excel, SQL, Power BI, and Tableau.
Excellent verbal and written communication skills, including the ability to translate technical information into business language for nontechnical stakeholders.
Strong presentation skills and experience facilitating workshops and meetings.
Strong analytical and critical-thinking skills, including the ability to identify problems, propose solutions, and make sound decisions.
Strong interpersonal skills and ability to collaborate with cross-functional teams and stakeholders and maintain working relationships with clients and team members.
Demonstrated ability to lead and mentor junior analysts and team members and coordinate cross-functional project teams.
Ability to manage multiple priorities, projects, and tasks, stay organized, and meet deadlines.
Familiarity with industry-specific regulations, standards, and best practices.
Ability to stay current with industry trends and emerging technologies.
Ability to understand customer needs and deliver solutions aligned with business objectives.
Strong documentation skills for project documentation, business requirements, and process flows.
Commitment to continuous improvement and learning, willingness to pursue relevant ongoing education and certifications, and adaptability to changing priorities and work environments.
Willingness to take on new challenges and responsibilities.
Applicants must be located in the United States; candidates from CA, CO, IL, MN, NJ, NY, OR, or WA are not considered.
Applicants’ answers to mandatory screening questions must be supported by their resumes. Recruiters and third parties will not be considered.

Nice To Haves

Deep hands-on EDIFECS experience with Electronic Data Interchange X.12 transaction standards and workflows, including medical claims transactions such as 837, 834, 835, and 277; 270/271 and 278/275 transactions; and 999 transactions.
Experience with FHIR and HL7.
Advanced certifications such as CBAP, PMP, Six Sigma, Certified Scrum Master, or SAFe Scrum Master.

Responsibilities

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures.
Define and develop business processes, policies, roles and responsibilities, and performance metrics.
Analyze business processes through current-state and gap analyses, benchmarking, best-practice identification, and organizational assessment.
Plan and implement process improvements, including future-state design, change management, and transition planning.
Interface with customer, computer services, and client services project areas.
Oversee development and maintenance of quality programs, systems, processes, and procedures to support compliance and performance quality.
Apply Agile and SAFe practices to align strategy, manage large portfolios, improve collaboration and delivery across teams, and advance business agility.
Provide expertise and guidance interpreting policies, regulations, and agency guidelines to ensure compliance.
Work with operating entities to oversee continuous process analysis and enforce requirements and guidelines.
Coordinate with business and technology teams to determine system requirements.
Conduct client interviews.
Deliver presentations and training courses on measurement, analysis, improvement, and control.
Perform cost-benefit analyses.
Establish goals to meet assigned objectives and measure whether objectives have been met.
Provide direction to employees according to established policies and management guidance.
Develop technical solutions to difficult problems requiring evaluation of data and identifiable factors; independently determine and develop approaches to solutions.
Contribute to specific programs and projects and represent the organization in resolving difficult technical project issues.
Lead and mentor junior analysts and team members and manage or coordinate cross-functional project teams.