Senior Business Process Analyst

Syms Strategic Group, LLC (SSG)•Bethesda, MD

2d•$80,000 - $120,000•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Business Process Analyst for a full-time, 100% U.S.-based remote position supporting the Department of Veterans Affairs. The role focuses on business process analysis and improvement, organizational redesign, change management, performance measurement, and compliance. The analyst will work with customer, computer services, client services, and business and technology teams to define requirements and develop solutions. The position requires U.S. citizenship and must possess or qualify for a Public Trust (MBI). Candidates located in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. This is a W-2 position, and the salary range is $80,000–$120,000. The successful candidate will bring extensive experience leading complex projects and applying Agile and Scaled Agile Framework (SAFe) methods. They will independently analyze difficult problems, develop approaches and technical solutions, contribute to project completion, and represent the organization in resolving project-related technical issues. The role also includes providing direction to employees according to established policies and management guidance, mentoring junior analysts, and measuring progress against objectives. Applicants must have 20 or more years of professional experience and a bachelor’s degree in engineering or a related scientific or technical discipline. Desired experience includes hands-on EDIFECS work with X.12 EDI transactions, as well as FHIR and HL7. Advanced certifications such as CBAP, PMP, Six Sigma, CSM, or SSM are also desired. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance.

Requirements

At least 20 years of professional experience.
Bachelor’s degree in engineering or a related scientific or technical discipline.
A proven track record of successfully leading and delivering complex projects.
Expertise eliciting and documenting business requirements, business processes, and workflows.
Proficiency creating functional specifications, user stories, use cases, and process flow diagrams.
Experience with business modeling techniques and tools such as UML and BPMN.
Proficiency with documentation tools such as Microsoft Visio, Lucidchart, or similar.
Familiarity with software development methodologies, including Agile and Waterfall.
Proficiency with project management and tracking tools such as JIRA and Microsoft Project.
Understanding of database concepts and basic querying skills.
Strong analytical skills and experience analyzing data, interpreting findings, and presenting results.
Proficiency with data analysis tools such as Excel, SQL, Power BI, and Tableau.
Excellent verbal and written communication skills, including the ability to translate technical information into business language for nontechnical stakeholders.
Strong presentation skills and experience facilitating workshops and meetings.
Strong critical-thinking and problem-solving skills, sound judgment, and the ability to propose solutions and make decisions.
Strong interpersonal skills and the ability to collaborate across teams and maintain working relationships with clients and team members.
Demonstrated ability to lead and mentor junior analysts and team members, and experience managing and coordinating cross-functional project teams.
Ability to manage multiple priorities, projects, and tasks, stay organized, and meet deadlines.
Familiarity with industry-specific regulations, standards, and best practices, and ability to stay current with industry trends and emerging technologies.
Ability to understand customer needs and deliver solutions that meet business objectives.
Strong documentation skills for project documentation, business requirements, and process flows.
Commitment to continuous improvement and learning, willingness to pursue relevant ongoing education and certifications, and ability to adapt to changing priorities and work environments.
Willingness to take on new challenges and responsibilities.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Must meet government security investigation eligibility requirements and be able to obtain a government-granted security clearance.

Nice To Haves

Deep hands-on EDIFECS experience with Electronic Data Interchange X.12 transaction standards and workflows, including medical claims transactions such as 837, 834, 835, and 277; 270/271 and 278/275 transactions; and 999 transactions.
Experience with FHIR and HL7.
Advanced certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma Certification, Certified Scrum Master (CSM), or SAFe Scrum Master (SSM).

Responsibilities

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures.
Define and develop business processes, policies, roles and responsibilities, and performance metrics.
Analyze business processes through current-state and gap analysis, benchmarking, best-practices identification, organizational assessment, and related tasks.
Plan and implement process improvements, including future-state design, change management, and transition planning.
Interface with customer, computer services, and client services project areas.
Oversee development and maintenance of quality programs, systems, processes, and procedures to support compliance and performance quality.
Apply Agile and SAFe practices to align strategy, manage portfolios, improve collaboration and delivery across teams, and support business agility.
Provide guidance on interpreting policies, regulations, governmental requirements, and agency guidelines to ensure compliance.
Work with operating entities to oversee continuous process analyses, enforce requirements, and meet guidelines.
Coordinate with business and technology teams to determine system requirements.
Conduct client interviews.
Deliver presentations and training on measurement, analysis, improvement, and control.
Perform cost-benefit analyses.
Establish goals to meet assigned objectives, provide direction to employees under established policies and management guidance, and measure whether objectives have been met.
Develop technical solutions to difficult problems requiring analysis and evaluation of data; independently determine and develop approaches to solutions.
Contribute to program and project completion and represent the organization in addressing difficult technical issues associated with specific projects.
Lead and mentor junior analysts and team members, and manage and coordinate cross-functional project teams.