Senior Business Process Analyst

Syms Strategic Group, LLC (SSG)•Arlington, VA

2d•$80,000 - $120,000•Remote

About The Position

Syms Strategic Group (SSG) is seeking a Senior Business Process Analyst to support the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote, W-2 position. The salary range is $80,000–$120,000. The role requires U.S. citizenship and must possess or qualify for a Public Trust (MBI). Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The analyst provides expertise in continuous process improvement, organizational redesign, change management, performance measurement, and quality programs. The role involves analyzing and improving business processes, advising on regulatory compliance, coordinating with business and technology teams, and contributing to complex projects. The position also calls for leadership in project delivery, mentoring, stakeholder communication, and applying Agile and Scaled Agile Framework (SAFe) practices. Applicants must have 20 or more years of professional experience and a bachelor’s degree in engineering or a related scientific or technical discipline. Desired experience includes hands-on EDIFECS and EDI X.12 transaction standards, FHIR, HL7, and relevant advanced certifications. Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Interviews are conducted on Microsoft Teams with the camera on; applicants will be asked to provide a LinkedIn profile link.

Requirements

At least 20 years of professional experience.
Bachelor’s degree in engineering or a related scientific or technical discipline.
U.S. citizenship.
Must possess or qualify for a Public Trust (MBI).
Proven record of successfully leading and delivering complex projects.
Expertise eliciting and documenting business requirements, business processes, and workflows.
Proficiency creating functional specifications, user stories, use cases, and process flow diagrams.
Experience with business modeling techniques and tools such as UML and BPMN.
Proficiency with documentation tools such as Microsoft Visio, Lucidchart, or similar.
Familiarity with software development methodologies such as Agile and Waterfall.
Proficiency with project management and tracking tools such as JIRA and Microsoft Project.
Understanding of database concepts and basic querying skills.
Strong analytical skills and experience analyzing data, interpreting results, and presenting findings.
Proficiency with data analysis tools such as Excel, SQL, Power BI, and Tableau.
Excellent verbal and written communication skills, including the ability to translate technical information into business language for non-technical stakeholders.
Strong presentation skills and experience facilitating workshops and meetings.
Strong analytical and critical-thinking skills; ability to identify problems, propose solutions, and make sound decisions.
Strong interpersonal skills and ability to collaborate with cross-functional teams and stakeholders and maintain effective working relationships.
Ability to manage multiple priorities, projects, and tasks; strong organization and deadline-management skills.
Familiarity with industry-specific regulations, standards, and best practices.
Ability to stay current with industry trends and emerging technologies.
Ability to understand customer needs and deliver solutions that meet business objectives.
Strong documentation skills for project documentation, business requirements, and process flows.
Commitment to continuous improvement and learning, willingness to pursue relevant ongoing education and certifications, and ability to adapt to changing priorities and work environments.
Willingness to take on new challenges and responsibilities.
Candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington are not eligible for this opportunity.

Nice To Haves

Deep hands-on EDIFECS experience with Electronic Data Interchange X.12 transaction standards, including medical claims transactions such as 837, 834, 835, and 277; 270/271 and 278/275 transactions; and 999 transactions.
Experience with FHIR and HL7.
Advanced certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma, Certified Scrum Master (CSM), or SAFe Scrum Master (SSM).

Responsibilities

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for business process engagements.
Define and develop business processes, policies, roles and responsibilities, and performance metrics.
Analyze business processes through current-state and gap analyses, benchmarking, best-practice identification, and organizational assessments.
Plan and implement process improvements, including future-state design, change management, and transition planning.
Interface with customer, computer services, and client services project areas.
Oversee development and maintenance of quality programs, systems, processes, and procedures to support compliance and performance quality.
Apply Agile and SAFe methodologies to align strategy, manage large portfolios, improve collaboration and delivery across teams, and deliver value faster.
Provide expertise and guidance interpreting policies, regulatory and governmental regulations, and agency guidelines to ensure compliance.
Work with operating entities to oversee continuous process analysis, enforce requirements, and meet guidelines.
Coordinate with business and technology teams to determine system requirements.
Conduct client interviews.
Deliver presentations and training on measurement, analysis, improvement, and control.
Perform cost-benefit analyses.
Establish goals to meet assigned objectives and measure whether objectives have been met.
Provide direction to employees according to established policies and management guidance.
Develop technical solutions to difficult problems, independently determine approaches, and use sound judgment in selecting methods and techniques.
Contribute to specific programs and projects and represent the organization in resolving difficult technical issues.
Lead and mentor junior analysts and team members, and manage and coordinate cross-functional project teams.