Senior Business Process Analyst

Syms Strategic Group, LLC (SSG)•Ashburn, VA

1d•$80,000 - $120,000•Remote

About The Position

Syms Strategic Group (SSG) is seeking a talented Senior Business Process Analyst for a full-time, remote position within the Veterans Affairs (VA) department. This role requires a minimum of 20+ years of professional experience and involves providing expertise on continuous process improvement, organizational redesign, change management, and performance measures. The analyst will define and develop business processes, policies, roles, responsibilities, and performance metrics, conducting in-depth analysis of current states, gaps, benchmarking, and best practices. The position also involves planning and implementing process improvements, managing transitions, and interfacing with various project areas including customer, computer services, and client services. A key aspect of the role is providing oversight for quality programs and ensuring compliance with policies, regulations, and agency guidelines. Proven knowledge in Agile and Scaled Agile Framework (SAFe) methodologies is essential, with experience in applying them to align strategy, manage portfolios, and improve collaboration for business agility and faster value delivery. The analyst will also coordinate with business and technology teams, conduct client interviews, deliver presentations and training, perform cost-benefit analysis, and provide technical solutions to complex problems.

Requirements

A proven track record of successfully leading and delivering complex projects
Expertise in eliciting and documenting business requirements, business processes, and workflows
Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams
Experience with business modeling techniques and tools (e.g., Unified Modeling Language (UML) and Business Process Model and Notation (BPMN))
Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar
Familiarity with software development methodologies (e.g., Agile and Waterfall)
Proficiency in project management and tracking tools (e.g., JIRA and Microsoft Project)
An understanding of database concepts and basic querying skills
Strong analytical skills with experience in data analysis, interpretation, and presenting findings
Proficiency in using data analysis tools (e.g., Excel, Structured Query Language (SQL), Power Business Intelligence (BI), and Tableau)
Excellent verbal and written communication skills
An ability to translate technical information into business language for non-technical stakeholders
Strong presentation skills and experience facilitating workshops and meetings
Strong analytical and critical thinking skills
An ability to identify problems, propose solutions, and make decisions based on sound judgment
Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
An ability to build and maintain strong working relationships with clients and team members
A demonstrated ability to lead and mentor junior analysts and team members
Experience managing and coordinating cross-functional project teams
An ability to manage multiple priorities, projects, and tasks effectively
Strong organizational skills and an ability to meet deadlines
Familiarity with industry-specific regulations, standards, and best practices
An ability to stay current with industry trends and emerging technologies
A demonstrated ability to understand customer needs and deliver solutions that meet business objectives
Strong documentation skills for maintaining project documentation, business requirements, and process flows
A commitment to continuous improvement and learning
A willingness to pursue ongoing education and certifications relevant to the role
An ability to adapt quickly to changing priorities and work environments
A willingness to take on new challenges and responsibilities
Bachelor’s degree in Engineering or a related scientific or technical discipline
U.S. Citizenship required for this specific opportunity
Must possess or qualify for a Public Trust (MBI) security clearance

Nice To Haves

Deep hands-on EDIFECS experience in Electronic Data Interchange X.12 (EDI) Transactions Standards involving key X12 workflows involving the following transactions: X.12 medical claims (837, 834, 835, 277, etc), 270/271 and 278/275 transactions, 999 transactions
Experience with FHIR and HL7
Advanced certifications, including: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma Certification, Certified Scrum Master (CSM), SAFe Scrum Master (SSM)

Responsibilities

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
Define and develop business processes, policies, roles and responsibilities, and performance metrics
Conduct analysis of business processes, including: Current state analysis, Gap analysis, Benchmarking, Best practices identification, Organizational assessment, Other related tasks
Plan and implement process improvements, including: Future state design, Change management, Transition planning
Interface with all project areas, including: Customer, Computer services, Client services
Provide oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality
Provide expertise and guidance in interpreting policies, regulatory, and/or governmental regulations, and agency guidelines to ensure compliance
Work with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines
Coordinate with business and technology teams to ascertain system requirements
Conduct client interviews
Deliver presentations and training courses on measurement, analysis, improvement, and control
Perform cost-benefit analysis
Receive assignments in the form of objectives and establish goals to meet outlined objectives
Provide direction to employees according to established policies and management guidance
Measure whether objectives have been met
Provide technical solutions to a wide variety of difficult problems where analysis of data requires evaluation of identifiable factors
Independently determine and develop approach to solutions
Demonstrate good judgment in selecting methods and techniques for obtaining solutions
Contribute to the completion of specific programs and projects
Represent organization in providing solutions to difficult technical issues associated with specific projects