Senior Business Process Analyst

Syms Strategic Group, LLC (SSG)•Clearwater, FL

2d•$80,000 - $120,000•Remote

About The Position

Syms Strategic Group (SSG) is seeking a Senior Business Process Analyst to support the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote W-2 position requiring U.S. citizenship and the ability to obtain or qualify for a Public Trust (MBI). Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The stated salary range is $80,000–$120,000. Applicants selected will be subject to a government security investigation and may also undergo background checks, employment and education verification, drug testing, and creditworthiness review. The analyst provides expertise in continuous process improvement, organizational redesign, change management, performance measurement, and business process engagements. The role defines business processes, policies, responsibilities, and performance metrics; assesses current processes and organizational practices; and plans and implements process improvements. The position works across customer, computer services, client services, business, and technology teams to determine requirements, guide compliance, improve quality, and deliver project solutions. It also includes client interviews, cost-benefit analysis, presentations and training, oversight of employees according to established policies and management guidance, and leadership and mentoring of junior analysts and project teams. The role calls for expertise in Agile and Scaled Agile Framework (SAFe) practices, including applying iterative project management and scaling those principles across an organization to align strategy, manage portfolios, foster collaboration, and deliver value. The analyst interprets policies, regulations, and agency guidelines; oversees process analysis; develops technical solutions to difficult problems; and contributes to program and project completion. The position requires at least 20 years of professional experience and a bachelor's degree in engineering or a related scientific or technical discipline. Desired experience includes hands-on EDIFECS and EDI X.12 transaction workflows, as well as FHIR and HL7.

Requirements

At least 20 years of professional experience.
Bachelor’s degree in engineering or a related scientific or technical discipline.
U.S. citizenship is required for this opportunity.
Must possess or qualify for a Public Trust (MBI); selected applicants are subject to a government security investigation and must meet eligibility requirements for access to classified information and a government-granted security clearance.
Proven track record of successfully leading and delivering complex projects.
Expertise eliciting and documenting business requirements, business processes, and workflows.
Proficiency creating functional specifications, user stories, use cases, and process flow diagrams.
Experience with business modeling techniques and tools such as UML and BPMN.
Proficiency with documentation tools such as Microsoft Visio, Lucidchart, or similar.
Familiarity with software development methodologies such as Agile and Waterfall.
Proficiency with project management and tracking tools such as JIRA and Microsoft Project.
Understanding of database concepts and basic querying skills.
Strong analytical skills, including data analysis, interpretation, and presentation of findings.
Proficiency with data analysis tools such as Excel, SQL, Power BI, and Tableau.
Excellent verbal and written communication skills, including the ability to explain technical information in business language for non-technical stakeholders.
Strong presentation skills and experience facilitating workshops and meetings.
Strong analytical and critical-thinking skills; ability to identify problems, propose solutions, and make sound decisions.
Strong interpersonal skills and ability to collaborate with cross-functional teams and stakeholders and maintain client and team relationships.
Demonstrated ability to lead and mentor junior analysts and team members and to manage cross-functional project teams.
Ability to manage multiple priorities, projects, and tasks; strong organizational skills and ability to meet deadlines.
Familiarity with industry-specific regulations, standards, and best practices.
Ability to stay current with industry trends and emerging technologies.
Demonstrated ability to understand customer needs and deliver solutions that meet business objectives.
Strong documentation skills for project documentation, business requirements, and process flows.
Commitment to continuous improvement and learning, willingness to pursue relevant ongoing education and certifications, adaptability to changing priorities and work environments, and willingness to take on new challenges and responsibilities.

Nice To Haves

Deep hands-on EDIFECS experience with Electronic Data Interchange X.12 transaction standards and workflows, including medical claims transactions such as 837, 834, 835, and 277; 270/271 and 278/275 transactions; and 999 transactions.
Experience with FHIR and HL7.
Advanced certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma Certification, Certified Scrum Master (CSM), or SAFe Scrum Master (SSM).

Responsibilities

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for business process engagements.
Define and develop business processes, policies, roles and responsibilities, and performance metrics.
Analyze business processes through current-state and gap analyses, benchmarking, best-practice identification, organizational assessment, and related tasks.
Plan and implement process improvements, including future-state design, change management, and transition planning.
Interface with customer, computer services, and client services project areas.
Oversee the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality.
Apply Agile and SAFe practices to align strategy, manage portfolios, improve collaboration and delivery across teams, and advance business agility.
Interpret policies, regulatory and governmental requirements, and agency guidelines to support compliance.
Work with operating entities to oversee continuous process analysis, enforce requirements, and meet guidelines.
Coordinate with business and technology teams to determine system requirements.
Conduct client interviews.
Deliver presentations and training courses on measurement, analysis, improvement, and control.
Perform cost-benefit analyses.
Receive assignments as objectives, establish goals, and measure whether objectives have been met.
Provide direction to employees in accordance with established policies and management guidance.
Develop technical solutions to difficult problems requiring analysis and evaluation of data, independently determining approaches and selecting methods and techniques.
Contribute to the completion of programs and projects and represent the organization in resolving difficult technical issues associated with projects.
Lead and mentor junior analysts and team members, and manage and coordinate cross-functional project teams.