Senior Business Process Analyst - Correspondence Management and Development - Remote

UnitedHealth Group•Minnetonka, MN

16h•$72,800 - $130,000•Remote

About The Position

This analyst position plays a key role on the Correspondence Management and Development Team, primarily working on our Medicare and Retirement business developing UCard, ID Card, collateral and associated materials and readiness. We are seeking a dynamic contributor who has demonstrated communication skills (both written and verbal) and the ability to lead initiatives to meet deliverables and complete projects on time in a regulated environment. You'll use your creativity, communication skills, and ability to work with others to meet deliverables and complete projects on-time in a regulated environment. You’ll focus on design, alignment to current standards, and most importantly, improving the member experience. This position will work closely with members of Strategy, Marketing, Product, and Creative Services teams as well as various external partners. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4+ years of experience with MS Project, Word, Excel, SharePoint
4+ years of experience in writing business and/or system requirements and business analysis
4+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Team lead or project lead experience
Intermediate to Advanced Excel skills

Nice To Haves

Experience in the Healthcare Industry
Experience working with print vendors
Continuous process improvement and knowledge management
Beginner to immediate programming skills (HTML, CSS)

Responsibilities

Create and support the ongoing needs of UCard, ID card, collateral, and on-demand materials
End-to-end creation of materials and being a SME of collateral that accompanies ID Cards
Perform regression testing and develop audit protocols
Collaborate with various areas including Product, Strategy, Creative Services, Marketing and Fulfillment teams to update existing enrollment materials, develop new materials, and support custom communications
Manage, create, and maintain materials and communications with varying branding needs including various legal guidelines and disclaimer requirements
Work comfortably with some level of ambiguity, as you face rapid requirements changes to materials during development and testing cycles
Manage multiple versions of materials with external vendors
Flexible and able to prioritize work under pressure
Materials Development Analyst (English, Spanish)
SME Review, Requirements and test-case writing, Defect Triage, Change Control, Quality Analysis, Project Management / deadline tracking
Project Planning, Strategy, and Execution
Hosting meetings and working sessions: e.g. readiness calls, kick-offs with cross-functional teams, trainings
Be a responsive partner to our internal and external customers
Consistently looks for ways to improve existing processes