Senior Business Operations Project Manager

mpathic•Seattle, WA

About The Position

mpathic is seeking a Senior Business Operations Project Manager to drive key business functions through strong project management and optimization across the organization. This role will support the Chief Operations Officer in optimizing high-priority company projects, focusing on sales, delivery, and operational functions within the Human Data (HD) Services business. The goal is to enable rapid growth of a critical service model in the AI market. The position involves developing processes and managing major initiatives that impact business growth and profitability, contributing to the founding in-house Operations team.

Requirements

Demonstrated experience driving action and alignment from ambiguity.
An ever-growing set of tools for getting tasks done faster and smarter with AI and Automation.
Strong project management and organizational skills.
Either human resources experience, consulting and contractor management experience, or project management experience.
Admin experience with 1-2 relevant time/project tracking systems.
Demonstrated ability to quickly learn new systems and identify better solutions.
Bias for action in balance with an ability to bring stakeholders along.
Sense for when done is better than perfect.
Ability to modulate between tactical and strategic, understanding when to slow down and when to move faster.

Responsibilities

Planning, execution, and analysis of the Human Data (HD) Services operating model across sales, delivery, and operational functions.
Driving performance across key implementation, utilization, and margin metrics.
Managing major initiatives across the company, which may include organizational structure, fundraising initiatives, or general people operations functions.
Establishing standard templates, communication channels, and forums to facilitate the campaign lifecycle.
Updating the current HD Playbook and SOPs and establishing routine updates and notifications.
Bringing optimization to strategic initiatives and driving them forward.
Organizing reporting and metrics across the company.
Optimizing processes and programs for each organization.
Stepping into people operations functions to help optimize employee experience and drive recruiting forward.
Supporting the Chief Operating Officer in the highest priority company initiatives.
Establishing and facilitating a coordinated rhythm of business to support human data services, including performance visibility & reporting, strategic and resource planning/budgeting, client invoicing & billing, expert timekeeping and payment, expert onboarding & engagement, and HD team meetings & forums.