Senior Business Operations Program Manager, Identity Security and Abuse Prevention
About The Position
The Sr Business Operations PM for Identity Security and Abuse Prevention team partners closely with the Stores and Business Security leadership teams, driving strategic operations across the organization. This detail-oriented leader will wear many hats, notably head of staff to the team, a thought leader and business partner for the organization. This leader partners with Finance, HR, and administrative teams; and Stores BST Leadership. The Senior Business Operations, PM will assist the in the day-to-day management of business and operations, including resource planning, annual strategic planning, program management, and metrics reporting. The ideal candidate influences successfully at all levels, thinks strategically with a passion for problem solving, is a strong organizer, takes initiative, and operates effectively across many teams. The candidate sees around corners, manages multiple work streams, is biased for action in ensuring the team is set up for success in achieving our goals, and earns trust with individuals across all levels and job families. As the primary role of owner of the organization’s most visible documents and artifacts (e.g., business reviews, annual operating plans, 3-year vision plans). The candidate will partner with the leadership team to develop and drive operational processes (Business Reviews, Finance and Operations, Goal Management), people-driven programs, technical programs (ability to understand complex technology-driven initiatives and programs), communications programs (All-staff meetings, newsletters, internal communications), and a general ownership of the organization’s business cadence.
Requirements
- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Nice To Haves
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Responsibilities
- Drive the cadence and content for business, operational, and strategic reviews.
- Monitor and facilitate progress of executive goals and targets.
- Work with other business units and influence strategic directions.
- Drive special projects or strategic projects.
- Performs additional responsibilities and special projects as assigned.
- Work with leaders and stakeholders to drive project execution and deliver on agreed-to project requirements.
- Engage with finance and operations to help make data-driven decisions.
- Assist leaders in the annual planning process, headcount allocation, and operational expenses
- Holds executives accountable for action items they need to drive forward.
- Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
- Responsible for communications of key initiatives across points of contact
- Facilitate discussions in areas related to program directions, strategic discussions, and conflicts.
- Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.
- Sets standards and bar raises reporting quality and expectations across all business operations partners.
- Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, and review of VP+ documents.
- Contribute to and track people and DEI initiatives and actions.
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
