Senior Business Operations Manager

nCino, Inc. • Wilmington, NC

1d • $81,600 - $138,700

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. nCino is looking for a Senior Business Operations Manager to help shape how our Product Development and Engineering organization runs at its best. You will own high-impact operational projects end-to-end, partner with internal AI and automation experts to scale workflows, and bring a sharp eye to the tools, vendors, and processes PDE depends on. This is a role for someone who thrives at the intersection of strategy and execution and genuinely enjoys making things work better. To succeed in this role, you will need a track record of delivering results in fast-moving SaaS environments, strong project management instincts, and the communication skills to align stakeholders and drive decisions without direct authority. Familiarity with agile delivery and fintech context will help you hit the ground running, but what matters most is curiosity, a continuous improvement mindset, and real enthusiasm for what AI and automation can unlock.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Operations Management, Data Analytics, Business Management, or related degree
• 4+ years of functional experience in IT/Software Industry
• Experience managing complex, large-scale projects, etc. and delivering results
• High level understanding of Information Technology and SaaS concepts
• Excellent communication and influencing skills - aptitude to clearly present the thought process, have debates and ability to influence without authority
• Relationship management - extraordinary emotional intelligence and collaboration management skills with cross-functional teams of all levels in a matrixed organization
• Critical thinking - ability to connect the dots and handle project plans, timelines, and risks effectively
• Capacity to deliver results under pressure in a highly agile environment
• Strong analytical skills and attention to details - ability to craft detailed execution plans for strategies with landmarks, dependencies, timelines, and mitigation plan for execution risks
• Sharp eye for details with a “hands-on” and continuous improvement mindset to identify inefficiencies and design improvement solutions
• Knowledge of the banking or Fintech industry
• Experience delivering software as part of a product company
• Working knowledge of Salesforce
• Experience with various software tools (JIRA, Miro, Lucid Spark, DOMO, etc.)
• Experience continuously delivering software as part of an agile/scrum organization
• Experience with project/program management solutions

Nice To Haves

• MBA or advanced degree
• Professional Certifications in the areas of Agile, Product Management, Business Analysis, Project/Portfolio Management, etc.

Responsibilities

• Understand nCino's overall business goals, objectives, and strategic priorities; apply that knowledge to define scope and objectives for PDE operational projects and initiatives
• Evaluate, onboard, and monitor adoption and ROI of PDE operational tools and vendors; own vendor selection, renewals, and administration for assigned tools and work with IT/procurement partners on implementation
• Lead PDE operational projects and programs from beginning to implementation, including identifying scope, coordinating cross-functional activities, tracking key milestones/risks, and ensuring successful delivery
• Drive process improvement and automation initiatives across PDE; partner strategically with internal AI/automation experts to identify and implement automation opportunities that scale workflows and increase team effectiveness
• Discover, map, and analyze current business processes and workflows with business units to uncover improvement opportunities and understand operational requirements
• Design and implement new or revised processes and systems in partnership with cross-functional teams; use independent judgment to evaluate information and make recommendations for process improvements
• Provide functional guidance to teams and colleagues on technical and operational matters, including AI and automation implementation, adoption, and utilization to expand PDE capability
• Develop training materials, documentation, and change enablement for new or revised processes to ensure business user adoption and sustained effectiveness
• Partner with stakeholders to create reports and dashboards that measure team or departmental performance in areas of productivity, quality, and operational health
• Represent PDE in internal and external audits to fulfill compliance and governance requirements
• Maintain awareness of emerging AI and automation trends and best practices; evaluate applicability to PDE operations and continuously identify opportunities to enhance team capability and operational effectiveness

Benefits

• The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted. The base salary range for this job is: $81,600.00 - $138,700.00
• nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
• Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
• At nCino, we believe transforming financial services requires more than cutting-edge solutions — it requires curious minds and bold ideas. Innovation isn't just built into our technology; it lives in our people. We know that breakthroughs happen in small, everyday moments as much as the big ones, and that real impact comes when talented people challenge convention together. That's why we hire curious minds, provide them with the resources they need to excel, and trust them to make extraordinary impact.
• The results speak for themselves: the nCino Platform has revolutionized how financial institutions operate, helping over 2,700 customers worldwide enhance strategic decision-making, improve risk management, and elevate customer satisfaction through best-in-class intelligent solutions. Recognized as a Great Place to Work and a top workplace in fintech, we're powering a new era of banking with data, AI, automation, and the ingenuity of our teams, proving that when curious minds meet bold ideas, extraordinary impact follows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior