Senior Business Operations Manager

Braze•Chicago, IL

10d•Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. The Chief Business Office (CBO) Business Operations team is seeking a Senior Business Operations Manager to drive financial rigor, operational consistency, and strategic alignment across day-to-day operations for the CBO Organization. We are looking for a self-motivated, deeply analytical, and high-energy professional to design, own, and optimize critical business processes, financial frameworks, and strategic initiatives that support the Chief Business Officer (CBO) organization. You are a strong self-starter who is expected to operate with high autonomy, maintain rigorous accountability, and serve as a proactive strategic thought partner to leadership. You excel at translating broad goals into structured operational frameworks, managing senior stakeholder relationships, and handling sensitive company data with absolute discretion and confidentiality.

Requirements

7+ years of experience in Business Operations, Program Management, Strategic Finance, Strategy Consulting, or a highly analytical corporate strategy role within a fast-paced, scaling environment
High autonomy and strong strategic partnership skills, with a proven history of acting as a trusted advisor to organizational leadership and driving complex programs end-to-end with minimal guidance, driving business outcomes
Advanced financial and operational rigor, backed by deep financial acumen and a track record of driving complex annual planning processes, managing multi-million dollar budgets, and executing data-driven resource scenario modeling
Demonstrated mastery over strategic initiatives, with extensive expertise in architecting and steering large-scale, cross-functional programs using industry-standard program management frameworks and best practices
Strong executive presence and stakeholder influence, paired with exceptional communication skills and a natural ability to synthesize complex operational or financial narratives into clear insights for C-suite and executive leadership
Forward-thinking approach to tech strategy and AI fluency, including practical experience evaluating, implementing, and scaling AI tools and automated workflows to optimize team efficiency
Uncompromising accountability, discretion, and meticulous attention to detail, alongside superior organizational skills and a proven ability to manage highly sensitive company and financial records with absolute confidentiality, skills, and a passion for building standardized, scalable financial processes
Energetic and adaptable approach to managing a fluid portfolio of projects across global teams in multiple time zones
Willing to travel as required by business needs

Responsibilities

Drive full program ownership for CBO budgets, including AI-specific costs and ROI, and tie back to broader LRP financial process and models, establishing end-to-end operational workflows, financial discipline, and strategic accountability across the organization
Lead budget allocation recommendations and scenario modeling to provide leadership with data-driven alternatives and impact analyses during strategic planning pivots
Architect and deliver Long Range Plan (LRP) and Annual Planning Financial inputs for the Chief Business Officer, collaborating closely with strategic stakeholders to build multi-year financial projections that align with overarching corporate visions
Drive high-impact strategic initiatives using program management best practices, ensuring complex, cross-functional programs are delivered on time, within scope, and aligned with core leadership objectives
Streamline core operational processes and infrastructure by evaluating and implementing AI tools and automated workflows that scale efficiency, eliminate functional silos, and track ROI
Lead ongoing change management and organizational agility, building robust mitigation strategies to navigate risks and blockers to drive business outcomes

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®