Sr. Business Operations Manager, CS

National Council of State Boards of Nursing•Chicago, IL

4h•Hybrid

About The Position

The National Council of State Boards of Nursing (NCSBN) is seeking a talented senior operations manager to join its Consolidated Services (CS) team. This role will oversee daily business and office operations, ensuring efficiency and fostering cross-functional collaboration across administrative and support functions. Reporting to the Director, Consolidated Services, the Senior Business Operations Manager will lead a team responsible for delivering high-quality internal services and will play a key role in enabling departments to achieve organizational objectives. This role operates in a professional, in-office environment supporting experienced professionals across the organization. The ideal candidate will have experience supporting professional teams in a corporate or office-based setting. This is an opportunity for an experienced manager to enhance their skills, develop an internal business operations team, and support an organization committed to advancing nursing regulation and policy worldwide.

Requirements

Bachelor’s degree in business or related field required.
Minimum of seven years of experience in a similar role and supervisory experience required.
Knowledge of business operations management, including facilities, vendor management, and administrative services.
Knowledge of process improvement methodologies and operations best practices.
Knowledge of business continuity planning and risk mitigation strategies.
Knowledge of enterprise systems and platforms.
Knowledge of organizational structure and cross-functional workflows.
Strong analytical and problem-solving skills with the ability to interpret data and drive decision-making.
Ability to develop, track, and report on key performance indicators.
Proficiency in MS Office, understanding of databases, Web, HTML, and Customer Relationship Management (CRM).

Responsibilities

Oversee the organization’s facilities, including maintenance, safety, security and space planning, capital improvement planning, vendor management for facility service providers, align workplace strategy with organizational needs and growth.
Lead centralized NCSBN invoice intake, processing and workflow management, establish internal controls and documentation, identify automation and workflow optimization opportunities, ensure vendor payment timelines and contractual adherence.
Oversee cross-functional onboarding and offboarding processes, ensure compliance and access control, documentation accuracy, develop standardized workflow and continuous improvement initiatives, monitor and report on transition metrics and service experiences, establish content review cadence and publishing standards.
Lead maintenance of business continuity and disaster recovery plans, conduct operational risk assessments and business impact analyses.
Provide operational leadership to the Business Operations and Nursys teams, ensuring alignment, performance excellence, and delivery of organizational priorities. For Nursys, this will include partnering with the Nursys Business Owner to support system enhancements and issue resolution, monitor operational risks and regulatory compliance.