Senior Business Manager - US Global Payments Solutions Business Management

HSBC Global Services Limited • Buffalo, NY

3d

About The Position

The Senior Business Manager supports the US Global Payments Solutions (GPS) Business Management function, acting as a key operational partner to the US Head of Business Management and the broader US GPS leadership team. The role is central to how the business plans, reports, and executes — owning the narrative for senior audiences, setting the operating rhythm, driving the people agenda, and strengthening performance management across financials and workforce. The role also helps enable the GPS Sales organization by improving sales operating cadence, performance insight, and execution discipline to support revenue growth and client outcomes. This is a high-visibility role for someone who is analytically strong, comfortable synthesizing complexity for executive audiences, and motivated to improve how a business runs.

Requirements

• Strong communication skills and experience in working with senior stakeholders
• Business presentation skills. Both in creating visual presentations, and providing oral and written presentations
• Strong quantitative, analytical, and problem-solving skills.
• Strong technical and analytical skills, including Data Visualization, AI, Excel, PowerPoint, Visual Basic and macros
• Understanding of the Sales process, deal lifecycle and CRM
• Experience within financial services

Nice To Haves

• Experience in Cash Payments is desirable but not essential

Responsibilities

• Own the narrative for the US GPS business — preparing clear, decision-ready materials and commentary for senior audiences, translating complex inputs into a concise story on performance, risks, and priorities
• Set and run the operating rhythm for the US business — owning the operating cadence and governance forums, tracking actions, driving follow-through, and ensuring leaders have the right information at the right time
• Drive the people agenda — supporting employee engagement and internal communications activity (including all-staff forums and the annual employee survey action plan), and partnering with stakeholders to translate feedback into measurable actions
• Lead simplification and continuous improvement across business management processes — including automation and adoption of internal AI tools to streamline analysis, reduce manual effort, and create capacity
• Own business performance management across financials, workforce, and reporting — leading the annual operating plan and revenue forecasting cycle (coordinating submissions, tracking performance vs plan, and analyzing variance drivers), owning headcount planning/approvals and workforce governance (maintaining a single source of truth for cost and resourcing decisions), and building dashboards and analytics that give leadership clear visibility into performance (Power BI, Power Query, Excel)
• Enable the GPS Sales organization by setting and supporting core sales operating routines (e.g., pipeline/forecast reviews, performance reporting, and action tracking) and delivering sales performance insights (e.g., pipeline health, conversion, activity, and client targeting where available), surfacing trends, risks, and opportunities to strengthen execution discipline and leadership decision-making
• Partner front-to-back across the US GPS organization — connecting Sales and Servicing, Product and Platform, Operations, Finance, Risk/Compliance, and other key teams to align priorities, unblock issues, and deliver cross-functional initiatives that improve client outcomes and business performance
• Contribute to ad-hoc strategic initiatives, analyses, and problem-solving for US GPS leadership

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• Employee Resource Groups
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed