Senior Business Management Analyst

TD • Portland, ME

4d • $72,280 - $108,160

About The Position

The Senior Business Management Analyst provides business information management support for data and analytics within the Consumer Insider Risk and Performance Integrity team. Under general guidance from senior team members, the analyst develops reporting solutions to monitor sales practices, insider risk, and team productivity, and creates dashboards and presentations that inform business partners about emerging themes and trends.

This is an experienced professional role involving independent, end-to-end work on specialized or complex matters, including short- to medium-term issues and escalations. The analyst may act as a subject matter expert and coach or educate others. The position supports management and leadership with business-management advice, reporting, analysis, initiative implementation, and coordination across functional areas. It also contributes to risk mitigation, operational efficiency, policy and process implementation, and collaboration across business and technology partners.

Requirements

• Undergraduate degree.
• At least 5 years of relevant experience.
• Ability to work independently.
• Ability to prioritize and manage workload to deliver quality results within assigned timelines.

Nice To Haves

• Strong experience building interactive Power BI dashboards.
• Ability to build executive presentations from raw data.
• Proficiency with Microsoft PowerPoint for executive presentations, Access for querying and macros, and Excel formulas, pivot tables, macros, and lookups.
• Ability to mine data and overlay supplemental information on existing data routines for analysis.

Responsibilities

• Develop reporting solutions to monitor sales practices, insider risk, and team productivity.
• Create dashboards and presentations that inform business partners about emerging themes and trends.
• Produce weekly and monthly dashboards and monitor case-log data integrity, escalating concerns as appropriate.
• Track case and employee trends and escalate anomalies outside standard thresholds.
• Develop new dashboards and assist with executive reporting and commentary review.
• Complete PIAs, procedures, and data-lineage documents.
• Track monitoring-scenario effectiveness, review thresholds for monitoring enhancements, and assist with data preparation and development of new monitoring scenarios.
• Provide specialized business-management advice and support to management, leadership, and relevant teams; identify trends, issues, and opportunities and recommend actions.
• Lead implementation of initiatives supporting business or functional strategy and coordinate work across multiple areas.
• Support or manage implementation of policies, processes, procedures, and changes across functional areas.
• Provide subject matter expertise to projects and initiatives, including identifying, designing, and testing solutions and supporting implementation.
• Develop complex reporting, analysis, and assessments at the functional or enterprise level, and deliver presentations or communications to management and broader audiences.
• Follow internal policies, procedures, and regulatory guidelines; contribute to process reviews and identify opportunities to improve operational efficiency.
• Identify variances and contribute to due diligence and implementation of initiatives or business operations within the area of responsibility.
• Support the development or implementation of standards, policies, procedures, and solutions that mitigate risk and improve service availability, efficiency, and effectiveness.
• Maintain expertise and awareness of emerging developments in the business, analytical tools, and techniques.
• Prioritize and manage workload to deliver quality results on time; recommend opportunities to improve productivity and operational efficiency.
• Build relationships across business and technology partners, program and project managers, and participate in knowledge transfer.
• Support a positive work environment that promotes service, quality, innovation, teamwork, and timely attention to work.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Variable compensation or incentive awards, potentially including cash and/or equity awards, subject to plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior