Senior Business Intelligence Analyst

Medallia•Mclean, VA

3d•Hybrid

About The Position

Medallia is seeking a Senior Business Intelligence Analyst to join their team. This is a hands-on role focused on transforming data into actionable insights to guide business decisions. The analyst will be responsible for SQL development, creating Tableau dashboards, and optimizing data models. The role involves close collaboration with business stakeholders and data engineers to deliver analytical solutions that provide reliable and useful information. The primary focus will be on customer lifecycle analytics, supporting Marketing, Sales, Support, and Services teams.

Requirements

3-5 years of experience in business intelligence, data analytics, or related fields.
Proficiency in SQL (joins, CTEs, window functions, query optimization).
Expertise in Tableau (dashboard design, calculations, data blending, performance tuning).
Experience working with data warehouses (e.g., Snowflake) and ETL/ELT concepts.
Strong understanding of data modeling, KPIs, and dimensional design.
Excellent communication skills with the ability to translate technical concepts into business insights.
Strong analytical mindset and attention to detail.

Nice To Haves

Experience in SaaS or subscription-based business models.
Familiarity with dbt and Python is a plus.
Background in data governance, metric standardization, or data quality frameworks.
Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, or a related field.

Responsibilities

Develop and maintain SQL queries and views to support reporting and analysis needs.
Design, build, and maintain Tableau dashboards that provide clear, actionable insights for business stakeholders.
Partner with data engineering to ensure data quality, consistency, and performance across data pipelines and reporting layers.
Collaborate with business teams (e.g., Sales, Marketing, Product, Finance) to translate business questions into analytical deliverables.
Define and document data models, KPIs, and business logic to create alignment and standardization across reports.
Conduct ad-hoc analysis and provide insights to support strategic initiatives and performance reviews.
Drive continuous improvement in BI practices, advocating for data visualization best practices and process efficiency.
Mentor junior analysts and contribute to team standards, governance, and tool optimization.