Senior Business Intelligence Analyst

Colorado Springs Utilities•Colorado Springs, CO

16d

About The Position

Colorado Springs Utilities’ Customer Applications Management team is seeking a senior technical and analytical leader to design, develop, and support enterprise reporting, analytics, workload management solutions, and data integration capabilities for customer operations. The role combines business intelligence, data engineering, systems administration, automation, and advanced analytics to improve operational efficiency, customer experience, and organizational performance. The analyst partners with stakeholders across the organization to turn complex business requirements into scalable solutions that deliver measurable business value. The position leads administration and continuous improvement of customer operations technologies; develops reporting, dashboards, scorecards, and self-service analytics; builds and supports SQL processes, databases, automated data preparation, APIs, integrations, and data pipelines; and supports Python-based automation and process optimization. It produces operational, financial, customer, regulatory, and compliance reporting, analyzes business and operational metrics, and leads analytical work such as forecasting, predictive modeling, benchmarking, and trend analysis. The analyst also supports data governance and quality, drives automation, and serves as technical lead for reporting, integration, and workload-management modernization. The role collaborates with business leaders, technology teams, vendors, and stakeholders; gathers requirements; documents solutions; presents findings and recommendations; and establishes documentation, standards, and best practices to support scalable, maintainable reporting and analytics. Modernization work may involve the enterprise customer information system, measurement data, Genesys, APIs, Lakehouse technologies, enterprise reporting platforms, and next-generation analytics capabilities. The position is performed in an office working environment. It involves sedentary work, primarily sitting with occasional walking or standing, and may require exerting up to 10 pounds of force occasionally and negligible force frequently. Typical requirements include talking, hearing, seeing, and repetitive motions.

Requirements

Three to five years or more of progressively responsible experience in business intelligence, analytics, reporting, systems administration, data engineering, or related disciplines.
Advanced experience with SQL and relational database development.
Experience designing and supporting enterprise reporting and analytics solutions.
Experience developing dashboards and visualizations using Power BI or similar business intelligence tools.
Experience developing and supporting APIs, integrations, and automated data workflows.
Demonstrated ability to analyze complex business problems and translate them into scalable technical solutions.

Nice To Haves

Bachelor’s degree in Business Analytics, Information Systems, Computer Science, Data Analytics, Finance, Business Administration, or a related field.
Experience supporting contact center technologies.
Experience with Python development and process automation.
Experience with cloud-based data platforms, Lakehouse architectures, or enterprise data warehouses.
Experience supporting customer operations, utility operations, workforce management, or large-scale enterprise environments.
Experience leading technical projects, modernization initiatives, or cross-functional workstreams.
Knowledge of data governance, data quality management, and enterprise reporting best practices.

Responsibilities

Lead administration, support, and continuous improvement of customer operations technologies.
Develop and maintain enterprise reporting solutions, dashboards, scorecards, and self-service analytics using Power BI, SQL, and modern reporting platforms.
Design, develop, and support SQL processes, databases, operational tables, and automated data preparation workflows.
Use APIs, automated data pipelines, integrations, and data services to connect enterprise applications and reporting platforms.
Support Python-based automation, data transformation, and process optimization initiatives.
Produce and enhance operational, financial, customer, regulatory, and compliance reporting.
Analyze customer usage patterns, operational performance, workload trends, financial impacts, and business metrics, and provide actionable recommendations.
Lead analytical efforts involving predictive models, forecasting, trend analysis, benchmarking, modeling, and strategic decision support.
Support enterprise data governance by validating data quality, consistency, completeness, and reporting accuracy.
Drive automation initiatives that reduce manual effort and improve efficiency across customer operations and business processes.
Serve as technical lead for reporting, data integration, and workload management modernization initiatives.
Partner with business leaders, technology teams, vendors, and stakeholders to gather requirements, solve operational challenges, and implement sustainable solutions.
Document processes and solutions as part of solution delivery.
Support modernization efforts involving the enterprise customer information system, measurement data, Genesys, APIs, Lakehouse technologies, enterprise reporting platforms, and next-generation analytics capabilities.
Present findings, recommendations, and technical solutions to leadership and stakeholder groups.
Create documentation, standards, and best practices that support the scalability and supportability of reporting and analytics solutions.
Build partnerships with technical teams and business stakeholders and mentor junior personnel.

Benefits

Vacation starting at 13 days annually and increasing to 24 days with tenure.
Three personal leave days per year.
Twelve paid holidays per year.
Twelve sick leave days per year.
Option to purchase up to 40 additional vacation hours annually.
Medical plans, including a $0 premium High-Deductible Health Plan with HSA eligibility.
Access to hundreds of medical services at no cost through Zero Health.
Dental and vision plans.
Family-building support for fertility, preservation, adoption, and surrogacy.
Voluntary wellness program with the opportunity for eligible employees and spouses to earn up to $600 in HRA or HSA contributions.
Flexible Spending Accounts for healthcare and dependent-care expenses.
Health Savings Account available with the HDHP.
Colorado PERA pension plan.
Supplemental retirement plans, including PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans.
Short-term and long-term disability insurance available.
Employer-paid life insurance with optional supplemental plans.
Long-term care insurance available for purchase.
Employee Assistance Program offering confidential mental health, stress, legal, financial, and work-life balance support.
Tuition reimbursement up to $5,250 annually.
Eligibility for Public Service Loan Forgiveness as a qualifying employer.