Senior Business Experience Planning Advisor - Technology Workforce Strategy Execution

PNC•Dallas, TX

23h•Onsite

About The Position

At PNC, the Senior Business Experience Planning Advisor within the Technology organization, based in Dallas, TX, acts as a Tech Strategy Lead within a central Technology Business Operations Workforce team. This role is responsible for translating workforce functions strategy, capabilities, and priorities into Technology requirements (systems and data) and an implementation roadmap. The advisor will partner with the Workforce Director and Product Manager to ensure enterprise and Line of Business (LOB) roadmaps, including new enterprise HR capabilities, are converted into clear epics, integration needs, data standards, and adoption milestones. The position involves anchoring the roadmap into Technology planning cadences (e.g., annual planning) and driving cross-functional alignment across HR, Technology, Finance, and Sourcing.

Requirements

Strategy-to-roadmap translation (systems/data requirements, sequencing, outcomes)
Workforce systems strategy (HR platforms, contingent systems, planning tools; integration/adoption)
Workforce data strategy (model/definitions, lineage, quality controls, KPIs, dashboards)
Workforce planning & capacity (demand/supply, scenarios, human + agentic capacity)
Skills-based workforce (taxonomy, proficiency, matching, optimization/mobility)
Roadmap governance & operating model (decision rights, cadences, traceability)
Requirements & delivery planning (dependencies/integrations, RAID, stakeholder comms)
Global sourcing strategy (GCC/offshore, transitions, partner orchestration)
Executive-ready communication (writing, facilitation, synthesis)
Influence without authority (alignment, accountability)
Structured problem solving (ambiguity, judgment, prioritization)
CX-first, rapid iterative delivery mindset
Ownership and follow-through across workstreams
University / college degree
Industry relevant experience is typically 8+ years.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accuracy and Attention to Detail
Analytical Thinking
Business Process Design
Data Gathering and Analysis
Effective Communications
Influencing
Planning: Tactical, Strategic
Problem Solving
Strategic Thinking

Nice To Haves

Workday Advanced Planning, VNDLY
Process Intelligence, Operational Excellence
Operational performance and risk measurement including OKRs, KPIs, KRIs
Jira Advanced Planning, SharePoint, Power BI or Tableau, Power Automate Suite
Agentic workflows
Business Development
Business Intelligence (BI)
Business Process Intelligence
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Operational Excellence
Risk Measurement
Roadmap Planning
Strategic Planning

Responsibilities

Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Strategic Planning
Convert workforce strategy and priorities into a multi-horizon technology roadmap (systems and data) with clear outcomes and milestones.
Translate LOB and enterprise roadmaps into Technology requirements (capabilities, integrations, data standards, controls) and an implementation plan.
Integrate enterprise HR capabilities into the workforce tech roadmap, defining impacts, adoption steps, and readiness milestones.
Translate future workforce capabilities into tech needs (e.g., agentic + human capacity, skills optimization, leader decision support) and sequence them on the roadmap.
Own the workforce data model (entities, definitions, lineage, controls) to enable consistent planning and reporting across tools.
Embed the roadmap into Technology cadences (annual planning, quarterly execution, operating reviews) with decision-ready tradeoffs and dependencies.
Partner with the Director/PM and delivery teams to define epics and requirements (data/integrations, acceptance criteria); support prioritization while the PM owns backlog and delivery.
Identify tooling gaps; deliver ad-hoc enablers (automation, dashboards, workflows) with sustainability, controls, and integration in mind.
Define Technology GCC/Offshore orchestration plan for consolidation partners, including scope, governance, sequencing, and transfer readiness through 2028.
Run roadmap governance (north star, outcomes/OKRs, strategy-to-epic traceability, roadmap forums) and drive interlocks, decision rights, and transparent reporting across HR, Technology, Finance, and Sourcing.
Indirectly leads cross-functional teams to improve business planning methods.
Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Leads execution and implementation of business planning processes.
Designs strategic plans based on forecasts, and provides improvement recommendations.
Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
Identifies and executes opportunities that add significant value to the business and to achieve business goals.
Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service