Business Experience & Planning Advisor

PNC Bank•Pittsburgh, PA

20h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's FRAUD ADMINISTRATION organization, you will be based in Pittsburgh, PA, Dallas, TX. The Business Experience & Planning Advisor plays a key role in enabling strong execution within PNC’s Fraud Administration organization. This role translates strategy into action by strengthening operating discipline, driving cross‑functional initiatives, and embedding scalable ways of working that support effective fraud risk management, regulatory compliance, and customer experience outcomes. Experience supporting strategy execution, operating model development, or large‑scale initiatives within financial services preferred along with demonstrated capability to bring structure, clarity, and discipline to complex or ambiguous work. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: Bachelors
Competencies: Accuracy and Attention to Detail
Competencies: Analytical Thinking
Competencies: Business Process Design
Competencies: Data Gathering and Analysis
Competencies: Effective Communications
Competencies: Influencing
Competencies: Planning: Tactical, Strategic
Competencies: Problem Solving
Competencies: Strategic Thinking

Nice To Haves

Experience supporting strategy execution, operating model development, or large‑scale initiatives within financial services preferred along with demonstrated capability to bring structure, clarity, and discipline to complex or ambiguous work.
Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Strategic Planning

Responsibilities

Collaborates cross-functional teams to improve business planning methods.
Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Responsible for executing and implementing business planning processes.
Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
Identifies and executes opportunities that add value to the business and to achieve business goals.
Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.