Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers. This role will lead support functions or operations for multiple business groups and contribute to large-scale business intelligence strategic initiatives. The consultant will ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations. They will research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business. The role involves working independently to make recommendations for support functions by providing support and leadership, and assisting in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience. Collaboration and consultation with team leaders in developing project plans, policies, and procedures is expected, as well as providing leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners. This position is responsible for Operations Support primarily working to address issues and questions from International Operations within Wholesale Lending Operations (WLO). The consultant will lead or participate in Incident Management (MIM - Major Incident Management) as and when needed to address critical customer or operations impacting issues, and conduct post event research, impact analysis and data collection for management reporting. Support for day-to-day operational issues and questions for banking operations like SWIFT/wire payments, ACH processing, Account Operations, Money Market and Foreign Exchange back-office activities is also a key responsibility.
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Job Type
Full-time
Career Level
Senior