Senior Business Execution Consultant

Wells Fargo•Chandler, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Business Execution Consultant for the Regulatory Oversight team in Business Assurance as a part of Fraud and Claims Management. In this role, you will lead support functions and operations for multiple Pega (Claims 2.0) workstreams within Fraud and Claims Management (FCM), contributing to strategic initiatives with a focus on regulatory oversight for debit card and online claims. You will ensure efficiency, quality, and cost effectiveness of solutions, including oversight of Pega (Claims 2.0) system activities and pipeline management aligned to regulatory requirements. You will research moderately complex regulatory, business, and operational initiatives requiring analytical skills, knowledge of Business Execution, and understanding of fraud and claims processes. You will work independently to provide recommendations and leadership support, including identifying risks early, conducting root cause analysis, and performing deep dives into defects. You will assist in planning and execution of programs and initiatives focused on risk mitigation, regulatory compliance, operational efficiency, and customer experience. You will oversee issue management lifecycle activities when applicable, including identification, escalation, and end-to-end tracking of issues impacting Pega (Claims 2.0) initiatives. You will provide oversight of regulatory workarounds to ensure compliance within Pega (Claims 2.0) processes and systems. You will collaborate and consult with team leaders to develop project plans, policies, and procedures that support consistent regulatory application across workstreams. You will provide leadership in managing relationships and implementing programs, services, and initiatives with cross-functional partners, supporting line-of-defense testing and regulatory response activities.

Requirements

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

4+ years of Fraud and Claims Management experience
Experience with debit card and online claims processes and workflows
Experience working with Pega (Claims 2.0) system, including understanding system functionality, and managing work within the platform
Project management experience supporting programs and initiatives related to risk mitigation and operational efficiency
Experience with issue management lifecycle, including identification, escalation, and end-to-end tracking
Experience conducting root cause analysis and performing deep dives into defects
Experience supporting regulatory response and line-of-defense testing activities
Experience contributing to operational initiatives and process improvement efforts
Strong analytical and problem-solving skills, with the ability to assess issues and recommend practical solutions
High attention to detail and the ability to identify risks, gaps, and areas for improvement
Strong written and verbal communication skills, including the ability to communicate effectively with senior leaders and cross-functional stakeholders
Ability to build strong working relationships and collaborate effectively across teams
Ability to work independently, manage competing priorities, and exercise sound judgment
Proven ability to support decision-making and contribute in a fast-paced environment

Responsibilities

Lead support functions and operations for multiple Pega (Claims 2.0) workstreams within Fraud and Claims Management (FCM), contributing to strategic initiatives with a focus on regulatory oversight for debit card and online claims
Ensure efficiency, quality, and cost effectiveness of solutions, including oversight of Pega (Claims 2.0) system activities and pipeline management aligned to regulatory requirements
Research moderately complex regulatory, business, and operational initiatives requiring analytical skills, knowledge of Business Execution, and understanding of fraud and claims processes
Work independently to provide recommendations and leadership support, including identifying risks early, conducting root cause analysis, and performing deep dives into defects
Assist in planning and execution of programs and initiatives focused on risk mitigation, regulatory compliance, operational efficiency, and customer experience
Oversee issue management lifecycle activities when applicable, including identification, escalation, and end-to-end tracking of issues impacting Pega (Claims 2.0) initiatives
Provide oversight of regulatory workarounds to ensure compliance within Pega (Claims 2.0) processes and systems
Collaborate and consult with team leaders to develop project plans, policies, and procedures that support consistent regulatory application across workstreams
Provide leadership in managing relationships and implementing programs, services, and initiatives with cross-functional partners, supporting line-of-defense testing and regulatory response activities