Senior Business Development Manager, Insurance & Strategic Response Channels
About The Position
The Senior Business Development Manager, Insurance & Strategic Response Channels is a senior, client-facing commercial role responsible for building FACS's presence in the insurance, claims, restoration, and strategic response markets. This role is focused on developing national and regional insurance-channel relationships, creating daily claims opportunities, and positioning FACS for disciplined response to larger loss events when operationally ready. Success depends on insurance-market fluency, carrier and adjuster access, vendor-panel navigation, disciplined CRM usage, value-based positioning, margin awareness, and the ability to coordinate FACS technical, operational, marketing, and leadership resources around the right opportunities. STRATEGIC PURPOSE Build sustainable day-to-day insurance-channel revenue around mold, moisture, asbestos / HBM, IH, IEQ, fire / smoke, water-related claims support, and claims-sensitive documentation. Position FACS as a trusted resource that helps carriers, adjusters, restoration firms, and property owners move claims forward when environmental or IH issues threaten delay, cost escalation, or dispute. Treat catastrophic response as incremental upside, not the base business case; support CAT readiness only where FACS has defined operational capacity, pricing discipline, and response protocols.
Requirements
- 7+ years of B2B business development, consultative sales, account development, or client-management experience with measurable revenue accountability.
- Strong preference for insurance, claims, restoration, forensic consulting, property loss, environmental consulting, IH, EHS, HBM, mold / moisture, fire / smoke, or related technical-services experience.
- Demonstrated knowledge of carriers, TPAs, vendor panels, adjusters, claims managers, commercial property teams, restoration firms, brokers, or risk managers.
- Ability to translate technical services into business value for insurance buyers: speed, cycle-time reduction, cost control, risk mitigation, defensible documentation, and claim resolution.
- Strong relationship-building skills, executive presence, field-level persistence, written and verbal communication, business judgment, and CRM discipline.
- Willingness and ability to travel for carrier meetings, claims-association activity, conferences, restoration-partner engagement, and market development.
- Must be able to pass a background check and maintain an acceptable driving record
Nice To Haves
- Established insurance-industry relationships in the Southeast, Mid-Atlantic, California, or other FACS priority markets.
- Experience securing vendor-panel access, managing major accounts, conducting CE / educational events, or developing carrier / adjuster relationship programs.
- Familiarity with commercial property claims, large-loss response, structure fires, water losses, mold, asbestos, HBM, IH, IEQ, or restoration workflows.
- Bachelor's degree in Business, Environmental Science, Communications, Risk Management, Occupational Health and Safety, or a related field.
Responsibilities
- Develop carrier, TPA, vendor-manager, claims-manager, adjuster, independent-adjuster, broker, risk-manager, restoration, and property-owner relationships in priority markets.
- Pursue qualified vendor-panel opportunities; manage MSAs, NDAs, service requirements, and pricing expectations. Treat panel approval as a starting point, not a revenue guarantee — convert access into active use through adjuster- and claims-team-level engagement.
- Create recurring opportunities from commercial property losses, structure fires, water intrusion, mold, asbestos / HBM, IH, IEQ, and claims-sensitive technical needs.
- Translate FACS technical services into buyer-facing value — speed, cycle-time reduction, defensible documentation, and claim resolution — rather than leading with internal practice-area labels.
- Build field-level relationships through meetings, team huddles, CE / educational activity, claims-association participation, conferences, and value-added follow-up.
- Target work that fits FACS capabilities, capacity, geography, margin expectations, and risk tolerance; avoid low-margin nuisance claims and unsupported service promises.
- Coordinate with Practice Leads, technical SMEs, Operations, Marketing, Benchmark, FIRM, National Response, and leadership to ensure commitments are technically credible and operationally feasible.
- Support pre-event carrier planning, response-playbook development, service menus, escalation paths, and post-loss communication models for larger loss or CAT opportunities.
- Maintain disciplined CRM records for carriers, contacts, adjusters, panels, opportunities, assignments, source attribution, next steps, and field-level market intelligence.
Benefits
- Medical coverage with 100% company-paid premiums for employees and their families, plus 50% of the annual deductible covered by the company
- 401(k) retirement plan with company matching contributions
- Vision and dental plan options
- Flexible Spending Accounts (health care and dependent care)
- Employee Assistance Program
- Life and disability insurance
- Rocket Lawyer legal services
- Mobile phone plan with Verizon
- Supplemental life insurance for employees and dependents
- Short-term disability
- Hospital, accident, and pet insurance
- Generous PTO (3 weeks accrual)
- Paid holidays
- Volunteer days
- Floating holiday
- Tuition Reimbursement Program
- Paid training and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Senior
