Senior Business & Data Analyst

Upgrade

3d•$100,000 - $125,000•Remote

About The Position

We are looking for a Senior Business and Data Analyst who wants to help build something, not just run it. You will serve as a strategic analytics partner to business leaders across Flex Pay and the broader Upgrade commercial organization. That means owning executive-level deliverables, shaping how the team operates, and having a real say in where analytics goes next. You will transform complex data into clear, actionable insights, drive smarter decisions, improve operational performance, and shape business strategy through analytics.

Requirements

Advanced SQL proficiency including complex joins, CTEs, window functions, and query optimization.
Experience with Tableau, Microsoft Excel, Redshift, and Databricks.
You use AI tools like Claude or ChatGPT as a real part of your analytical workflow, not as a novelty. You know when to use them, how to verify their output, and how to integrate them into how you work.
Strong foundation in statistical analysis, forecasting methodologies, and data modeling.
Familiarity with ETL/ELT concepts and data warehouse design.
Skilled at connecting metrics to business outcomes and identifying key performance drivers.
English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

Responsibilities

Conduct advanced data analysis, mining, and trend identification to surface meaningful business insights.
Develop and maintain KPIs, performance management frameworks, and data quality standards.
Perform root cause analysis, statistical hypothesis testing, and predictive and prescriptive analytics.
Own data governance and quality assessment practices.
Write and optimize complex SQL queries using CTEs, window functions, joins, and stored procedures.
Design and maintain data models, ETL/ELT pipelines, and data warehouse structures.
Perform data validation, reconciliation, and transformation to ensure analytical accuracy.
Measure and continuously improve forecast accuracy using trend analysis, seasonality analysis, and statistical methodologies.
Develop scenario models to support strategic decisions.
Design executive dashboards, scorecards, and interactive reports that tell a clear story.
Own QBR preparation and deliver findings directly to senior leadership, including the executive team. You will translate analytical work into business narratives that influence real decisions at the company level.
Build automated reporting solutions that scale across the organization.
Partner with stakeholders to gather requirements, document processes, and align on priorities.
Present technical analysis to C-suite leaders as business narratives and strategic recommendations.
Facilitate meetings, lead cross-functional collaboration, and support change management initiatives.