Senior Business Change Leader

Truist•Charlotte, NC

5d•Onsite

About The Position

The Senior Business Change Leader (BCL) serves as a strategic architect for the business unit's change portfolio, orchestrating prioritization, governance, and execution of a high volume of large-scale change initiatives to ensure alignment with enterprise objectives and standards. Leveraging cross functional partnerships with business, finance, and Enterprise Change, the BCL acts as the liaison to executive management, translating strategy into actionable operating routines while proactively shaping the change agenda through clear vision and direction, communication of critical requirements, and advocacy for investment decisions. The BCL drives a culture of accountability and excellence by managing risk and quality, optimizing resource allocation, and delivering transparent, actionable reporting to senior leadership—ultimately enabling the organization to achieve business outcomes and sustain competitive advantage in a dynamic business environment.

Requirements

Bachelor’s and fifteen years of experience in Financial Services, Risk Management, Technology or an equivalent combination of education and work-related experience.
Strong executive presence with the ability to influence others at senior levels to adopt a new perspective.
Deep knowledge and experience in change management design, implementation, execution and success measurements.
Exceptional interpersonal and communication skills demonstrating the ability to translate business strategies and emerging external trends to organizational and operational tactics.
Sophisticated analytical skills and the ability to solve complex technical, operational, and organizational problems.
Demonstrated leadership and a history of managing high performing teams.
Ability to plan effectively across multiple domains with a number of key stakeholders.
Deep specialized and/or broad functional knowledge of portfolio management.
Portfolio & program management skills (meeting management, conflict resolution, and presentation skills).

Nice To Haves

Master’s degree or MBA and more than fifteen years of experience or an equivalent combination of education and work experience, including five years of management experience.
Project Management Professional (PMP) Certification.
Sound working knowledge of Financial Services technology platforms, products, services, operations, finance and systems.

Responsibilities

Spearhead the translation of business unit strategy into a well-defined, prioritized, and governed portfolio of change initiatives. Collaborate closely with senior leadership and governance bodies to evaluate, sequence, and ensure initiatives are strategically aligned, resourced, and ready for successful launch.
Drive the successful execution of the entire project portfolio by championing investment requests, strategically securing funding and resources, enforcing enterprise procedures, and delivering clear, comprehensive visibility into the portfolio’s roadmap, progress, risks, and measurable outcomes to senior leadership.
Act as the senior leadership’s trusted representative, advancing key strategies and priorities by proactively directing project resources, fostering seamless collaboration across business units and technology partners, consistently achieving exceptional delivery quality, and ensuring all initiatives are guided by enterprise program management standards - while serving as proxy SLT member when required.
Represent line of business, as needed, on Truist enterprise-wide strategic projects within Truist Enterprise Change operating model (i.e. governance, cadences, and processes); provide leadership as a subject matter expert to serve as single point of contact for the respective business.
Lead a large team of project practitioners to implement changes driven by or relying on the BCL’s organization.
Proactively oversee risk remediation, ongoing monitoring, and escalation processes to ensure robust governance. Maintain clear and actionable Risk Committee reporting by regularly updating BURC scorecards and delivering concise, executive-level presentations. Effectively manage interdependencies within the Risk Management portfolio and across business unit and technology change portfolios, mitigating risks and preventing conflicts among concurrent or independent initiatives.
Establish understanding of critical policies, standards, procedures, and processes to support initiatives led by the line of business and assess and mitigate client and teammate experience impacts.
Foster positive results from change by enhancing the readiness of clients and team members with focused communications, training sessions, and collaboration across business units that promote understanding, build confidence, and aid effective implementation.
Demonstrate and continuously develop strong strategic and industry knowledge, staying current with financial services trends and applying key optimization levers such as third-party utilization, automation, target operating models, process optimization, and best practices.
Establish, operate, and improve the systems and processes that capture, track, and report on Invest Portfolio to ensure situational awareness at all levels.