Senior Business Central Client Success Consultant

Wipfli Advisory LLC•,

11d•$88,000 - $118,000•Hybrid

About The Position

At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Under the direction of a Manager or Senior Manager, the Senior Consultant will develop and implement solutions for clients that are either consultative or technical in nature that provide improvements to the client’s business processes and information technology. They will be self-managed for long periods and interface regularly with clients and others outside of Wipfli. The Senior Business Central Client Success Consultant can work in person, remote, or in a hybrid environment.

Requirements

Bachelor’s degree or an equivalent combination of education and experience
5+ years of Microsoft Dynamics 365 Business Central consulting experience in a professional services firm or 5+ years of private industry Microsoft Dynamics 365 Business Central experience with 1+ year of consulting experience in professional services preferred
Work toward obtaining Microsoft Business Central certification(s)
Experience modeling business processes and translating requirements into a business application
Strong technical aptitude including understanding and experience with the development process and PTE’s
Knowledge and experience with the Business Central ecosystem of ISV’s and Marketplace App partners and solutions
Demonstrated ability to establish priorities, manage shifting priorities, and handle multiple time-sensitive client requests with various deadlines
Excellent organizational skills, attention to quality and detail, and self-motivation
Ability to communicate and work directly with clients, individually or with a team

Responsibilities

Deliver Dynamics 365 Business Central functional and technical services to post-implementation clients using Business Central SaaS
Triage, monitor, follow-up, and resolve tickets with appropriate urgency; coordinate and engage other BC functional and technical experts to resolve complex issues or requests
Apply experience and knowledge while working with deployed clients to share best practices, identify functional gaps, gather functional requirements, architect and develop solutions including BC configuration, Marketplace Apps and/or extensions to meet business requirements
Organize, establish, and monitor progress on project work plans to ensure projects are completed on time and within budget; ensure proper change management is communicated for out-of-scope requests
Thoroughly document work to illustrate understanding of concepts, create articles and how-to documents to build out Knowledge Management System
Execute marketing efforts including newsletters, webinars, blogs, and other content
Execute Onboarding Assessments for new clients already using Business Central
Monitor emerging Microsoft technologies and updates for Dynamics 365 Business Central; lead and participate in research and development for innovative solutions
Support the account management team through awareness of sales opportunities, escalate information as needed to determine scope of services to meet client needs