Senior Business Application Analyst

TD•Toronto, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

Reporting to the Manager, Business Operations & Support, this role provides business operations and application support for Consumption capabilities and business processes in support of TD Data Cloud Platform. As the Senior Business Support Analyst; Duties will include operational and application support of TD Data Cloud Platform and manage a diverse portfolio of business application and operations management activities ensuring timely and effective business support for operations and application project delivery and change initiatives. This role will provides input on strategies, roadmaps, forecasts and support manage relationships with technology, business consumers. This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills. Strong interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance, Control Partners and Audit.

Requirements

Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Integrates the broader organizational context into advice and solutions within own area
Subject matter expert within their own area of specialty or a resource for others
Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.
Expert knowledge of bank's PDLC methodology, business testing and project management
Expert knowledge and an understanding of business supported and broader organization
Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs
Coordinates and prioritizes multiple initiatives
Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects
Works independently as the senior lead and guides other within area of expertise.
Experience working directly with data and the underlying usage.
Knowledge of data policy and governance principles
Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
Ability to prioritize and manage multiple tasks and deadlines.
Ability to facilitate details and manage multiple customers/LOB's at the same time.
Ability to work collaboratively in a team environment and build relationships across business and technology partners.
Willingness and curiosity to learn and adapt in a change-heavy, fast-paced environment.

Nice To Haves

Microsoft Azure experience is a benefit.
Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
Some knowledge of SQL, Python, Excel is an asset.
Proficiency with Microsoft suite, particularly PowerPoint and SharePoint.
Experience with Tableau, Power BI, Excel, and Microsoft Power Platform is an asset (but not required).

Responsibilities

Responsible for intake of projects and major initiatives
Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
Responsible for business process documentation for all business applications owned/managed
Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
Responsible for the execution of all BAT testing for projects and/or release maintenances
Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
Provide support on deployment and change management for initiatives relating to applications owned / managed
Review requirements specifications and technical design documents to provide timely and meaningful feedback
Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
May provide project management support to various extents
Act as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions
Accountable for adhering to the EPMO project management methodology
Ensure adherence to the Data Governance Framework
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
Demonstrated ability to build relationships within the team and with key stakeholders
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
Continuously enhance knowledge of business domains and their products/services
Support the development of business cases including benefits identification
Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees