Senior Business Application Analyst(LMS)

TD•Toronto, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

As the Senior Business Application Analyst (BAA) and Learning Application expert, this role leads a diverse portfolio of Learning Application management activities. The individual acts as an application lead and functional specialist, providing input and executing on strategies, roadmaps, forecasts, and managing relationships with technology and business consumers.

Requirements

Undergraduate degree or technical certificate
5+ years of relevant experience
Deep expert knowledge of application analysis process and techniques
Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
Sound knowledge of bank's agile methodology, business testing and project management
Deep knowledge / understanding of business support and broader organization
Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses sophisticated analytical thought to exercise judgment and identify solutions
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
Works autonomously as the lead and guides others within area of expertise

Nice To Haves

Previous experience in Learning Technology portfolio would be an asset
Experience with Learning Experience Platforms and Learning Management Systems would be an asset, specifically with system knowledge of vendor systems such as SumTotal Learn and Workday Learning.

Responsibilities

Learning application lead for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, and communication.
Deployment and change management for initiatives relating to Learning applications managed.
Learning Application SME ownership/input as required into project artifacts (ideation, business case, SRS, etc.).
Ensures that all guidelines and controls are in place to ensure colleague information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others.
Support daily operational work such as Incident Triage/Escalations; core system consulting and configurations; bulk data loads; data governance; vendor management; release management.
Work with business partners to provide input on possible work processes and system changes required to support their business.
Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed.
Coordinate with relevant stakeholders to support the development of sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions.
Supports overall accountability for risk and controls for the application and manages risk assessments and testing.
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer.
Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project intake requests.
Maintain an "end-to-end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.
Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks.
Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate.
Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness.
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees.