Senior Business Analyst - Temporary

Pierce County Library•Tacoma, WA

1d•Onsite

About The Position

The Senior Business Analyst provides onsite (no remote work) business analysis, process improvement, and systems support for Pierce County Library System. This role places strong emphasis on ServiceNow ITSM workflows and service catalog development, including optimizing processes, building automations, and creating dashboards that improve service delivery. The position also supports the Microsoft 365 platform (Entra administration, Power Apps, Power Automate, SharePoint, and Power BI) and translates business needs into clear functional requirements, user stories, and acceptance criteria. The analyst applies data-governance principles, ensures data quality, and coordinates projects to support efficient, user-focused enterprise applications across PCLS.

Requirements

Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related field, and Five years of IT experience consulting, analyzing, designing, programming and /or maintaining computer software applications. At least three years of direct experience in performing business analysis functions; OR Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
Business analysis principles, practices, and methods.
Information technology/web operations, programs, and services.
Current trends and developments in the field of user experience and customer service,
Project management principles, practices, and methods.
Understand system interfaces, application architecture, data integration, networks, operating system, COTS (Commercial Off the Shelf), SaaS (Software as a Service), system inputs and outputs as well as technology structures including network and database
Understand the complexities of the applications, their dependencies and interactions
Computers and windows-based software.
Expert collaboration skills.
Communicating in a clear, concise and effective manner, verbal and written
Facilitating the delivery of high quality, customer focused services to customers.
Critical thinking and problem solving in meeting the needs of the customer
Researching, analyzing, and determining appropriate options and implementing solutions.
Must pass local police and Washington State Adult/Child Abuse records check prior to hire.
The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice.

Nice To Haves

ServiceNow ITSM workflows and service catalog development
Microsoft 365 platform (Entra administration, Power Apps, Power Automate, SharePoint, and Power BI)

Responsibilities

Ensures and facilitates the delivery of high-quality, customer-focused services.
Independently performs expert and specialized analysis for the PCLS applications and websites.
Establish PCLS best practices, business processes and toolkits to support Business Analysis activities.
Lead the adoption of Business Analysis activities by actively coaching, mentoring and training other analysts.
Liaison between PCLS departments and technical teams in eliciting, translating, documenting and managing business and technical requirements.
Facilitates, creates and maintains documentation that supports the Business Analysis Services activities such as, but not limited to: context diagrams, value stream maps, business process flows, solution requirements specifications, use cases, user stories, prototypes, recommendation document, charter development, data source to target map, design documentation, user acceptance criteria, user acceptance test plan, and vendor demonstration scenarios.
Makes recommendations to upper level management and stakeholders about how to best solve their business need/issue/opportunity to include options, risks and impact to the systems and business processes.
Assists business partners in identifying the need for new policies and procedures to support their new business needs and technology solutions.
Participates in technology solution procurements including enterprise-level. Lead business analysis activities and collaborate with the contracts lead and business partners throughout the process. Participate in vendor proposal reviews and evaluations, and vendor demonstrations. Partner with and support business, technical team, and successful vendor through the configuration and implementation of selected solutions.
Ensures Systems Analysts are included in project activities and understand new business & system processes. Partner with them as they document test cases and test scripts. Review their test plans and ensure seamless experience for technology teams and customers during testing phase. Assist with testing when needed.
Plans and coordinates information technology projects; serves as Project Manager or Team Lead and directs the work of project team members.
Coordinates/leads User Acceptance Testing (UAT). Review and/or develop UAT test plans and scripts, and/or perform UAT.
Leads organization change management activities to ensure end-users are aware of and prepared to receive the new technology. Partner with customers and the Systems Analysts team to assess and plan customer readiness needs. Coordinate with Customer Experience Team and Staff Experience Trainer in assessing, developing and implementing end-user education training plan, user manuals, and other user support documentation.
Coordinates applications/system training activities.
Prepares for project transition to Maintenance & Operations mode by participating in developing the transition from project to operations plan. Coordinate with System Operations, Network Operations, Desktop Support, Applications Team and IT Help Desk to ensure they have what they need (documentation, training, m/o plan) to support the technology solution.
Participates on IT department initiatives either as a lead, contributor, reviewer and/or approver.